G2

Malte F.

Product Team Manager

Small-Business (50 or fewer emp.)

11/8/2023

"Best in class changelog and feedback management tool"

5/5

What do you like best about Olvy?

We started out by looking for a release note management tool, that could push out widgets to our platform users in several different languages. Olvy were the only ones offering this at reasonable cost. After a few months of use, we also realized how powerful their feedback functionality is, as our CSM resources grew.

It has been super easy and manageable to gather feedback from our users from all kinds of sources, and actually have their AI categorize and prioritize issues.

Their team are quick to respond and very helpful when issues arise. Review collected by and hosted on G2.com.

What do you dislike about Olvy?

We are using Angular, which wasn't very well supported in the beginning when we first started around half a year ago. The Olvy team was however pretty quick on adding functionality and helping us setting it up properly.

They incorporate a lot of generative AI into the tool, both for rating, categorization, rewriting changelog etc. Some of it works really nice, and some others still need some tuning, but it's still in beta and will only get better from here. Review collected by and hosted on G2.com.

What problems is Olvy solving and how is that benefiting you?

Our biggest issue that was solved, was our struggle with release note management. We had been building our own tool internally and realized it would cost too much to support, especially with how our users are being segmented in both supported systems and languages. All this is being taken care of by Olvy.

Our CSM focus started growing, and we got a lot of feedback from our clients, that we realized we can also use Olvy to catch this. We get issues on email, from the feedback widget, calls etc. and Olvy makes it super easy to group everything in there, and then create issues directly in Jira from here.

When users report from the feedback widget, which we use as an NPS tracker, it also captures the email and ID of the user based on the user in our webapp, so we always know specifically which clients are unhappy. This functionality would've cost a lot more in Hotjar to track 100% of our userbase, which we formerly used for NPS. Review collected by and hosted on G2.com.