![Morgan O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morgan O.")
MO

Morgan O.

Senior Ecommerce Manager

Small-Business (50 or fewer emp.)

8/5/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Okendo’s Seamless Integrations Boosted Our Loyalty, Reviews, and Referrals"

5/5

What do you like best about Okendo?

I like that Okendo can seamlessly integrate Review, Loyalty, and referral all in one platform AND integrate with so many of our other tech stacks. The biggest reason we switched from our previous platform was because of their vast list of integrations. Since switching, we have seen an increase in our loyalty program users & reviews. We were also able to launch a referral program so our customers can benefit from telling their friends about our brand.

The platform was not only super easy for me to setup, it's also so easy for our older customer base to use. Since launching, we have seen less questions about how to redeem rewards and more people actually redeeming their rewards. It's great to see the increase in performance.

Okendo is also very price competitive. We were able to get a similar price to our last platform, and this came with referral and in store integrations.

Any issues we've had with the set up process were quickly remedied by our onboarding manager. Our current account manager has also helped us refine and improve the program. They also have a very useful AI chatbot that allows me to resolve most of my technical problems before I need to ask for additional help. Review collected by and hosted on G2.com.

What do you dislike about Okendo?

A small percentage of our base didn't have their points from past purchases added to their account during the back dating process, but Klaviyo read that they had X amount of points. This lead to some customer confusion and we had to manually adjust quite a few accounts. We aren't sure why this happened, so it was a little bit of a pain during the launch process. Other than that, we haven't run into any issues with the platform that we haven't been able to resolve. Review collected by and hosted on G2.com.

What problems is Okendo solving and how is that benefiting you?

The biggest reasons we chose Okendo was because it had referral, reviews, and loyalty all in one platform and they do then all really well! Other platforms are either great and loyalty or great at reviews. We wanted to condense our tech stack and that's why we chose Okendo.

The other biggest reason was it's in store integration. We have a really loyal fanbase that stops by our store and shops online and we wanted to make sure they were rewarded for both. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 430 reviewers think of Okendo

4.7 out of 5 · Verified reviews from real users

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