![Gigi G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gigi G.")
GG

Gigi G.

Customer Service and Wholesale Account Manager

Public Relations and Communications

Small-Business (50 or fewer emp.)

4/25/2025

"A Breath of Fresh Air for Customer Retention"

5/5

What do you like best about Okendo?

What I like best about Okendo is the combination of an incredibly user-friendly, fully integrated platform and a truly exceptional team. Their team was beyond amazing throughout the entire process. They were responsive, knowledgeable, supportive, and honestly a breath of fresh air to work with. They made every step feel seamless and were always willing to help whenever we had a question.

The platform itself is intuitive, easy to navigate, and integrates beautifully with our existing systems. Okendo has made managing our reviews and loyalty program so much simpler and more efficient. Between the powerful functionality and the outstanding level of support, our experience with Okendo has exceeded our expectations! Review collected by and hosted on G2.com.

What do you dislike about Okendo?

There’s very little to dislike about Okendo, but if I had to point something out, it would be that some of the more advanced customization options require a bit of technical knowledge or developer support. It would be great to see even more flexibility built into the dashboard for non-technical users. That said, their support team is always quick to help if anything comes up. Review collected by and hosted on G2.com.

What problems is Okendo solving and how is that benefiting you?

Okendo is helping us address one of our biggest challenges: increasing customer retention and repeat purchases. Their rewards and referral programs give our customers meaningful reasons to return, while their quizzes and surveys help us better understand their preferences and create more personalized experiences.

These tools have been invaluable in helping us strengthen customer relationships, increase engagement, and turn first-time shoppers into loyal, long-term customers. Having all of these capabilities integrated into one user-friendly platform also makes it much easier for our team to manage and optimize our retention strategy. Review collected by and hosted on G2.com.

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Rating Updated (8/20/2026)
Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 442 reviewers think of Okendo

4.7 out of 5 · Verified reviews from real users

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