The AI handles our customer questions really well and setup was quick with the website scraping. But what really impressed me was the MCP integration with Claude. I can literally use Claude to set up my entire dashboard, configure products, and manage responses without clicking through endless menus. It saves so much time. I also use Claude to analyze our customer inquiries and orders, it gives me detailed insights into what customers are asking about, common issues, and even trends I would have missed. Having that deeper intelligence layer on top of the automation has been a game changer for understanding our customers better. Review collected by and hosted on G2.com.

Honestly everything works well for what it promises, the AI is accurate, the dashboard is clean, and the multi-channel support is reliable. The only thing I wish they would add is a voice or call feature so the AI could handle phone inquiries too. That would make it a complete communication solution for us. But as is, its been solid and I dont have major complaints. Review collected by and hosted on G2.com.