I was impressed with how quickly we got it running. The website scraping feature is a game changer, it took hours of setup work down to minutes. The AI responses are accurate most of the time and feel conversational not robotic. Its been reliable too, we havent had any downtime issues since we started using it. The ability to handle multiple channels from one dashboard is also a big plus for our workflow. Review collected by and hosted on G2.com.

I want to see trends and patterns not just counts. Also the branding is locked, we cant customize the chat widget to match our site which would be nice. Support is okay but I wish they had more self-serve resources. Review collected by and hosted on G2.com.