G2

Avijit S.

Associate technical support

Information Technology and Services

Mid-Market (51-1000 emp.)

4/8/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"AI-driven unified platform that simplifies, accelerates, and optimizes IT support."

4/5

What do you like best about NWN Carousel Experience Management Platform (EMP)?

NWN Carousel EMP simplifies IT support by consolidating everything in one place and integrating cloud collaboration, networking, and security tools into a single pane of glass. Its AI helps the team troubleshoot faster and surface potential issues early, which makes it easier to stay ahead of disruptions rather than constantly reacting to them. With structured onboarding and 24/7 expert support, the platform helps drive user adoption from day one. Overall, it eases the IT workload, helps control costs by optimizing technology spend for a faster ROI, improves productivity, and delivers a smoother, more hassle-free technology experience for employees. Review collected by and hosted on G2.com.

What do you dislike about NWN Carousel Experience Management Platform (EMP)?

Overall, it’s a helpful tool, but it can feel overly complex at times and takes a while to learn. The customization options also seem a bit limited, and the automation it relies on isn’t always flawless. Because of that, some issues still end up needing manual work, which can be frustrating from time to time. Review collected by and hosted on G2.com.

What problems is NWN Carousel Experience Management Platform (EMP) solving and how is that benefiting you?

This tool has helped us cut down on ticket overload, respond faster, and keep clearer visibility into issues as they come up. It also makes it easier to identify and address problems before users even report them, which helps our day-to-day operations run more smoothly. Overall, we’ve seen less downtime, and that has made a noticeable difference for the team. Review collected by and hosted on G2.com.