G2

IR

Igor R.

Streaming Operations Data Manager

Mid-Market (51-1000 emp.)

7/18/2023

"Great tool, great support from the team"

4.5/5

What do you like best about NPAW Suite?

The experience with the has been crucial for our Live Operations, we are still on the phase of keep exploring the tool and its possibilities and how it helps improve and scale our live operations. The support from Sara and Michal has been great since I started using and learning about the tool

The most important piece for us is that allows us to quickly identify when there is an issue on our live events, and especially helps us in our incident investigation management process to identify the potential root cause of the incident giving us useful insights on the action point to avoid it in the future. Review collected by and hosted on G2.com.

What do you dislike about NPAW Suite?

I believe the personalisation of the dashboards and widgets can be improved to allow the users to export them and use them on internal reports with minimum editing work on top of it. From the Live perspective I would like to have more personalisation options also on the automatic reports, so I can redirect those report to be received directly for some internal stakeholders. Review collected by and hosted on G2.com.

What problems is NPAW Suite solving and how is that benefiting you?

The experience with the has been crucial for our Live Operations, we are still on the phase of keep exploring the tool and its possibilities and how it helps improve and scale our live operations. The support from Sara and Michal has been great since I started using and learning about the tool Review collected by and hosted on G2.com.