G2

Krystal H.

Deputy Executive Director

Small-Business (50 or fewer emp.)

1/16/2025

"(Still the) Easiest Business Decision Ever!"

5/5

What do you like best about Novi AMS?

We continue to be incredibly happy with our Novi AMS experience. Since writing my original review, Novi has introduced a number of intuitive enhancements that have helped streamline our operations and support our small staff. Some of my favorite additions include the built-in Net Promoter Score (NPS) surveys, the Census feature for member data updates, and the Committee Management module. As someone who manages our education and events, I've also appreciated the continuous improvements to the Event module, it just keeps getting better. The Member Compass has become an excellent self-service tool, empowering our members to update information, register for events, and manage more of their interactions without needing staff assistance. We've also experienced very little downtime and have noticed a significant improvement in system responsiveness. Overall, Novi continues to evolve in ways that make a real difference for both our staff and our members. Review collected by and hosted on G2.com.

What do you dislike about Novi AMS?

The platform continues to meet our needs effectively, and there are no significant enhancements I would recommend currently. Review collected by and hosted on G2.com.

What problems is Novi AMS solving and how is that benefiting you?

Before NoviAMS, we wre trakcing memberships using a clunky spreadsheet. That is a thing of the past.

We used to do so many manual ccounting tasks that are 100% automated and trackable using NoviAMS and QuickBoos Online.

We are saving so much precious staff time now that members can register themselves, download receipts, add their own team members, etc., using their Member Compass dashboard.

Finally, our branding appears seamless with our logo and theme and website all flowing together. We love it! Review collected by and hosted on G2.com.

Response from Kate Slomkowski of Novi AMS

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Hi Krystal, so great to hear from you again! Sounds like a lot has evolved since your last review, from NPS surveys and Census to the Committee Management module and ongoing Event upgrades. And it's wonderful that Member Compass keeps giving your members more ways to self-serve, freeing up staff time in the process. Thanks for growing with us and for taking the time to update your review!