KD Kyle D. IT Infrastructure Support Mid-Market (51-1000 emp.) 7/19/2023 More Options - - [Respond as NinjaOne](https://www.g2.com/survey_responses/ninjaone-review-8336960/official_response/new) "Overall Positive Experience Using NinaOne Software" 5/5 What do you like best about NinjaOne? One of the most helpful aspect of using the NinjaOne software is being able to remote into a user's computer for remote support. I find it very easy to use the Splashtop remote software and can easily assist my user's when needed. I also enjoy the ability to place all of my computers in various different operating units such as servers or various business locations. EDIT\* We recently faced the challenge of no longer using Splashtop due to an extra charge that techs would have been paying. In response to this NinjaOne took to the task of creating their own software, "Ninja Remote", to allow technicians to remote in to devices still. This software was rolled out quickly and worked smoothly and has truly helped continue to allow us to support our remote employees. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? There are few downsides that I've come across when it comes to NinjaOne but one of the issues that I've run across the most is the lack of ability to force download applications. I've enjoyed making the switch from PDQ Deploy and Inventory but I would prefer to have a more simplistic way of forcing applications to install onto computers such as we had when utilizing PDQ Deploy. There are way to download applications but I have not fully explored this aspect of NinjaOne yet. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? We are heavily supporting remote users and we are able to utilize the Splashtop setup through NinjaOne to manage and support these remote computers when needed. We've recently been utilizing the Ninja Remote software for our remote support of users. This has been an extremely invaluable tool that helps with remote support and file management and transfer as well. We are also able to utilize the backup features to control various backup schedules for important computer users and server equipment. Currently NinjaOne is helping us with Patch Management on our computers that are in our local location and remote locations. Review collected by and hosted on G2.com. Show More Rating Updated (8/14/2024) Current UserValidated ReviewerSource: Organic See what 4788 reviewers think of NinjaOne 9.4 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/ninjaone/reviews)