![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration")
AG

Verified User in Government Administration

Enterprise (\> 1000 emp.)

9/9/2020

"NICUS is an excellent tool to drive IT maturity."

5/5

What do you like best about Nicus?

We have achieved significant gains through billing automation and in customer confidence. NICUS is a robust solution and allows IT service input files to be automated and mapped to customers. We also use the cost modeling for what-if scenarios, projecting long-term outlooks, and rate setting. Inside of out IT organization NICUS has become our single source of truth. It has helped us build customer confidence with the ability to show the components of our rates and consistently produce the same information. Review collected by and hosted on G2.com.

What do you dislike about Nicus?

There is still some of our rate components that we build outside of NICUS before we upload the data into the cost modeling tool. Review collected by and hosted on G2.com.

What problems is Nicus solving and how is that benefiting you?

IT maturity is an on-going process and services owners have to remain engaged and bought into the value of ITFM. NICUS helps us engage our service owners in ITSC Portfolio Review meetings. Since integrating the product we have been able to show how we are reinvesting in IT. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

See what 12 reviewers think of Nicus

4.9 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/nicus/reviews)