--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3578 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3578 scale: '5' date_modified: '2026-07-02' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,578 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **excellent customer support** from Nextiva, ensuring quick assistance and easy account setup. (135 reviews) - Users find Nextiva's platform to be **easy to use** with excellent support, simplifying call management effortlessly. (128 reviews) - Users rave about Nextiva's **exceptional customer service** and seamless onboarding, making implementation a breeze. (111 reviews) - Users love the **easy setup** of Nextiva, enabling quick implementation and seamless integration across multiple locations. (94 reviews) - Users commend the **reliability** of Nextiva, appreciating its seamless functionality and exceptional customer support throughout. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find **difficult configuration** in Nextiva, describing setup and management as clunky and not user-friendly. (27 reviews) - Users find the **complexity of initial setup** and configuration challenging, especially for first-time users. (25 reviews) - Users report **number issues** with Nextiva, affecting call displays and delayed information retrieval, complicating daily operations. (22 reviews) - Users find the **complex processes** of Nextiva, including setup and reporting, to be challenging and time-consuming. (20 reviews) - Users find the **difficult setup** of Nextiva to be clunky and not user-friendly, complicating their initial experience. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. Reliable, Scalable Communications with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Connor J. | IT Cooridnator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Nextiva?** What I like best about Nextiva is the combination of reliable service and excellent customer support. The platform is easy to use, scales well across multiple locations, and makes communication much more efficient. Their team has been responsive, patient, and genuinely helpful throughout both the sales process and implementation. **What do you dislike about Nextiva?** The main challenge we experienced with Nextiva was the learning curve during setup, especially when integrating certain third-party hardware and advanced features like paging and custom PBX-style workflows. Some configurations required additional troubleshooting. However, their support and implementation teams were responsive and worked closely with us to resolve issues quickly. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solved several communication issues for our organization, including unreliable legacy phone systems, disconnected locations, and inefficient call routing. By centralizing our phone system, parents and staff can reach the right person more quickly, communication between centers has improved, and managing phones across multiple locations is now significantly easier and more reliable. ### 2. User-Friendly Phone Service Provider For Small Business **Rating:** 4.5/5.0 stars **Reviewed by:** Nick Z. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** It’s easy for me to create and edit my business call flow. The system is very user-friendly, and I can edit and route my call tree however I need to as my business needs change. The pricing is very competitive for this caliber of a product. There are many add-on features you can upgrade if you do scale your business or need a more complex software system in the future. The support and onboarding was instant and very helpful. I have been a customer for around a year and have not encountered any problems so far. **What do you dislike about Nextiva?** I have only had Nextiva for around a year now and it has been pretty smooth sailing so far. Have not really encountered any issues. It took a couple phone calls to get everything set up properly and we had problems porting over 1 of my 5 phones but we eventually got it straightened out. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to transfer and route phone calls throughout the office quickly and seamlessly. It has also made it easy for us to set up custom voice-recording phone trees, along with after-hours voicemail and call forwarding. Overall, it helps us stay connected with our clients in a more efficient way for both parties. ### 3. Well priced, very stable, and reliable with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Nextiva?** We have been very happy using Nextiva since 2016. At our peak, we supported between 70 and 100 extensions, including desktop handsets, a few Wi-Fi–enabled desktop units, and several wireless handheld phones. System reliability has been excellent. I don’t recall any significant outages—if there were any, they likely occurred outside of business hours. The phones arrived preconfigured to connect to Nextiva’s router over the internet, so installation and setup was straightforward. We simply plugged them into an internet-connected PoE switch or used wall adapters for non-PoE or Wi-Fi connections. Managing phones and extensions through the web-based admin system is simple, and the learning curve was minimal. We are a manufacturing company with sales and support operations, and Nextiva provides everything we need in a VoIP system. We primarily use their basic service, which includes features such as an auto attendant, remote desktop software for users without physical handsets, web-based fax services, and call hunt groups that route unanswered calls to a larger team. Remote users can also set schedules to avoid receiving calls after hours. The pricing has been exceptional for these features. Reporting in the basic plan is somewhat limited, but exporting call logs has consistently provided the information we need. It took some time to refine our auto attendant so that callers reliably reached the correct extension. We improved this by reorganizing menu options and rewriting prompts for clarity. This was especially important because many callers seeking technical support are unsure of their specific product, so they tend to choose the first option that sounds close. After the original voice talent left the company, we used an AI voice tool trained on samples to maintain consistency when updating prompts. Nextiva’s technical support has been knowledgeable and responsive. While administrative documentation may be somewhat limited, I’ve always been able to resolve questions and issues in a single support call. **What do you dislike about Nextiva?** Occasionally, the remote desktop software experiences minor issues, but restarting or refreshing typically resolves them. At times, remote users have experienced temporary call quality issues, (interrupted speech at the other end) likely due to limited upload bandwidth (below 10 Mbps). Hanging up and reconnecting usually fixes the problem. We have not experienced call quality issues in the office. Our network uses a VeloCloud SD-WAN with dual internet connections (AT&T Fiber 200 Mbps and Spectrum Fiber 100 Mbps), which helps maintain consistent performance by mitigating packet loss. So we get very good performance in the office and if there were internet issues, our SD-WAN fixes it. **What problems is Nextiva solving and how is that benefiting you?** Currently there aren't any new problems Nextiva is solving for us. In fact the system has been very stable for a few years. ### 4. Two years and growing #Hazelwood Strong **Rating:** 5.0/5.0 stars **Reviewed by:** Terri M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As our organization has grown, the system has scaled with us seamlessly—we recently added another line with ease, without any disruption to our daily operations. The platform remains incredibly streamlined and efficient, allowing our team to manage communication across multiple channels in a cohesive and organized way. Whether coordinating internally or connecting with patients, the system supports consistent, real-time communication across both in-office and remote environments. One of the most valuable outcomes has been the improvement in continuity of care. With centralized communication, our providers and administrative staff can respond quickly, share information effectively, and ensure patients receive timely follow-up. This has strengthened care coordination and elevated the overall patient experience. Features such as intelligent call routing, voicemail-to-email, and cross-platform accessibility have also enhanced our operational efficiency—reducing administrative burden and allowing our team to stay focused on patient care. After more than two years of use, the Nextiva G2 Phone System has proven to be dependable, scalable, and well-suited for a growing healthcare practice. It continues to support our mission of delivering responsive, high-quality care through strong, connected communication. **What do you dislike about Nextiva?** During the last year we have failed to identify any negative impacts to our business. **What problems is Nextiva solving and how is that benefiting you?** Streamlined and improved efficiency within communication HUB which included our offshore team. ### 5. Great Call Quality and Easy Schedule Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda J. | Director Of Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Nextiva?** Call quality has always been great. It's also relatively easy to upload voicemails for holidays/closures and update business schedule. **What do you dislike about Nextiva?** We've struggled with reporting for several years, but I think it's due to the way we have our inbound call flow set up (we ring to all CSR's at once). We've met with reps who shared we would benefit more from their Call Center option as opposed to the current plan we have. It is also sometimes difficult to locate recordings, I wish there wasn't a separate site for that. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has always been willing to speak with us about our issues and offer solutions, our business just has not wanted to invest in the Call Center. ### 6. Reliable All-in-One Phone System with Intuitive Admin Portal and Strong Support **Rating:** 5.0/5.0 stars **Reviewed by:** Adalberto G. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Nextiva?** What I like best about Nextiva is its overall reliability and how well everything is consolidated into a single platform. Call quality has been consistently solid for both desk phones and softphones, and outages or call drops have been very rare, which is critical for day-to-day business operations. From an admin standpoint, the portal is intuitive and makes it easy to manage users, call routing, voicemail rules, and devices without needing to contact support for routine changes. Integrations with tools like Teams work well and reduce context switching for users. Support has also been a strong point. When issues do come up, response times are reasonable and tickets are handled by people who understand the product instead of just reading scripts. Overall, Nextiva has simplified our phone system, improved reliability over legacy solutions, and reduced the time spent managing and troubleshooting telecom issues. **What do you dislike about Nextiva?** While overall performance has been solid, reporting and analytics could be more flexible. The built in reports are useful for high level visibility, but customization options are limited. Being able to create more tailored reports and apply deeper filtering would make it easier to pull actionable data without exporting and doing additional work elsewhere. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves the problem of fragmented and unreliable business communications by bringing voice, messaging, and call management into a single, stable platform. Prior to using Nextiva, managing phones required juggling multiple systems, vendors, and configurations, which created unnecessary complexity and downtime risk. By centralizing our phone system, call routing, voicemail, and user management, Nextiva has simplified administration and reduced the time spent maintaining and troubleshooting communications. Users can work from desk phones or softphones without changing workflows, which supports hybrid and remote work without added overhead. From a business standpoint, the reliability of the platform has reduced call related issues and interruptions, while the admin tools make it easy to adapt call flows and users as the organization changes. This has improved consistency, reduced operational friction, and allowed IT to focus on higher value work instead of phone system maintenance. ### 7. Reliable and Easy-to-Use Business Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ronell P. | National Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Nextiva?** What I like most about Nextiva is how reliable and user-friendly it is. Call quality stays consistently strong, and the platform makes it easy to handle calls, voicemails, and routing without any hassle. Their customer support also stands out—they respond quickly and are genuinely helpful whenever we need assistance. Overall, it’s a dependable solution that helps keep our business communications running smoothly. **What do you dislike about Nextiva?** Overall, there isn’t much to dislike, but there is a bit of a learning curve when you’re first getting everything set up—especially if you plan to use some of the more advanced features. The interface can also feel a little cluttered at times, particularly when you’re moving between different settings and options. That said, once everything is configured, it runs smoothly and reliably, so these early hurdles haven’t been a major issue for us. **What problems is Nextiva solving and how is that benefiting you?** Nextiva has streamlined our business communications by bringing calls, voicemail, and call routing together in one reliable platform. Previously, managing our phone system and making sure calls were handled properly could be inconsistent and time-consuming. With Nextiva, we can route calls more efficiently, stay responsive to clients, and reduce the chances of missed opportunities. Overall, it has improved our professionalism and made day-to-day operations smoother, more consistent, and more dependable. ### 8. Nextiva service is outstanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron B. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Nextiva?** Nextiva is an incredibly easy platform to implement and use. The technical staff is amazing and super helpful in all instances whenever I have needed them. We have been using them as a VoIP provider for almost 2 years now, and the few times that I have had to reach out to support, they have always been amazing to work with. The platform has close to a 99.9% uptime which is awesome when the company depends on our VoIP performance. **What do you dislike about Nextiva?** There is not much to dislike about Nextiva. In the past, before we updated our infrastructure to the cloud, the integration options left alot to be desired. Now that we are cloud based the integrations work with what we need. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is helping to solve the "single pane of glass" issue by integrating email, calls, meetings, appointments, and etc to one single platform. **Official Response from Alexandra Lueck:** > Hi Aaron, Thank you for taking the time to leave us a review, your feedback matters a lot to us. We are happy to provide you with a business communication solution you know you can count on. Operating from one platform is the best part! Please don't hesitate to reach out to me directly at reviews@nextiva.com if you need any additional help integrating CRM. Have a great day! - Alex from Nextiva ### 9. Straightforward Setup, Excellent Call Quality, and Great Value with Nextiva **Rating:** 4.5/5.0 stars **Reviewed by:** Carla S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Nextiva?** We've had a great experience with Nextiva. The setup process was straightforward, and the call quality has been excellent. Their customer support team has been responsive whenever we've needed assistance, and the mobile app makes it easy to stay connected while working remotely. Having phone, messaging, and video meetings in one platform has simplified our communications and improved efficiency across our team. Overall, it's been a reliable solution that delivers good value for our business. **What do you dislike about Nextiva?** sometimes if you call the 1800 number, there are long waits **What problems is Nextiva solving and how is that benefiting you?** Nextiva helped us manage customer calls more effectively. Features like call routing and voicemail management ensure customer inquiries reach the right person quickly, which has improved response times and customer satisfaction ### 10. Great demos and frequent updates, but admin documentation needs work **Rating:** 3.5/5.0 stars **Reviewed by:** Connor C. | Technical Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Nextiva?** The Sales / Demo experience was great. They met with us multiple times to answer our questions. They add in new services and features constantly helping make their product better along with doing lots of webinars to show case the new features. **What do you dislike about Nextiva?** There is not a whole lot of clear documentation for admins. A lot of the configuration can be built out by an Admin if there was documentation for it, however since there is not, most of the time it requires a implementation team to do it. For example, they have native SQL reporting within Nextiva, but no documentation on Table names, columns, etc **What problems is Nextiva solving and how is that benefiting you?** Nextiva is helping us track scorecards across our agents to make sure they are talking about the KPIs we need them to do. They also allow for custom SQL reporting so we can format it to fit our needs ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews/nextiva-review-12992931?section=pricing&secure%5Bexpires_at%5D=2026-07-05+18%3A28%3A11+-0500&secure%5Bsession_id%5D=7e9f60ba-1fe3-435d-ba23-fc3a3b870567&secure%5Btoken%5D=68637a7887f59a674ddce28dcbfddc1e62780d6f43198e493082f4bc864ddedf&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (430 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,570 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,364 reviews)