--- title: Next Matter Reviews meta_title: 'Next Matter Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 33 reviews by the users' company size, role or industry to find out how Next Matter works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 33 scale: '5' date_modified: '2026-07-17' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Next Matter Reviews **Vendor:** Next Matter **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 33 ## About Next Matter Next Matter is the only process orchestration platform that empowers business users to publish automated workflows—without relying on IT. Purpose-built for the AI era, it combines the flexibility of case management with the structure of enterprise-grade iBPMS, designed for business teams, governed by IT. With Next Matter, users orchestrate people, systems, and data through a visual drag-and-drop workflow builder, no-code interfaces for team and guest actions, and dashboards that deliver end-to-end transparency. Leading enterprises trust Next Matter to accelerate transformation: ✔ OBI empowers business teams to launch production-ready process prototypes in just days. ✔ Trade Republic rolls out compliant, customer-facing workflows in weeks—not months. ✔ Ocorian fully automates complex fund administration processes across geographies. ✔ O₂ Telefónica transforms employee service delivery—digitizing processes without developer bottlenecks. \_\_\_\_\_ Founded in 2019, Next Matter is a remote-first company backed by OMERS Ventures, Crane, and BlueYard. Our mission: to build the best orchestration and automation platform for the AI era. ## Next Matter Pros & Cons **What users like:** - Users laud the **ease of use** of Next Matter, enabling seamless workflow creation without coding skills. (3 reviews) - Users praise the **easy setup** of Next Matter, allowing for seamless workflow creation without coding requirements. (2 reviews) - Users commend the **process efficiency** of Next Matter, empowering automation and streamlined workflow management effortlessly. (2 reviews) - Users value the **automation control** of Next Matter, enhancing workflow management without needing coding skills. (1 reviews) - Users appreciate the **exceptional customer support** from Next Matter, aiding in efficient process automation and workflow management. (1 reviews) - Dashboarding (1 reviews) - Easy Creation (1 reviews) - Easy Integrations (1 reviews) - Efficiency (1 reviews) - Flexibility (1 reviews) **What users dislike:** - Users find **integrations complex** and lacking training resources, leading to slower performance and dependency on support. (1 reviews) - Users note **editing difficulties** in Next Matter, specifically regarding accidental mistakes and saving forms. (1 reviews) - Users find **editing issues** in Next Matter hinder effective use, particularly for internal users needing form corrections. (1 reviews) - Users find Next Matter **expensive** due to complex integrations and slow loading times for larger processes, requiring additional support. (1 reviews) - Users find the **form issues** in Next Matter challenging, specifically with saving, editing, and printing capabilities. (1 reviews) - Inadequate Saving Features (1 reviews) - Insufficient Training (1 reviews) - Insufficient Tutorials (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) ## Next Matter Reviews ### 1. We highly recommend NM to automated the process. **Rating:** 4.5/5.0 stars **Reviewed by:** Fatima J. | Supplier Quality and process Improvement Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Next Matter?** This application is the best workflow management that empowers our business to map, track, and automate processes. We could integrate with SharePoint which helps us to have a data list of information that came from NM (which is super helpful for our team). It is easy to use and not need coding to create the workflow for our team. the NM support team always supports any changes and Errors we get through making the automation. Thanks Shadi Rashed for supporting us and helping to create or change our process **What do you dislike about Next Matter?** There is some area of improvement that will help this application to work better for our company. the following improvement in Next Matter will be helpful for existing internal and external EMV users: Capability to save the form for external users (External users currently can not save information in the form for completing the form) Capability to edit mistakes happens accidentally in instances for Internal users Capability to hide automation steps to make the process shorter and simple for the internal users (we currently lock the automation steps to show internal users not to take action on them, but still have a lot of steps visible in the process) Capability for printing or saving as PDF form for Internal/external users (users currently can not save/ print information in the form) **What problems is Next Matter solving and how is that benefiting you?** Email automation, recieve notifications, creating forms for internal and external users and integration with the SharePoint lists helps us to save a lot of time in our company. **Official Response from Michael Guan:** > Thank you for leaving a review for Next Matter, Fatima. We are glad to hear that the product is empowering your business and simplifying your workflow management. We appreciate your feedback about areas for improvement and have started to work on some of the features already - please stay tuned. Thank you for mentioning Shadi's support and assistance in creating and changing your process. We will pass along your kind words to him. Thank you for choosing Next Matter, Fatima! Michael - Success Lead @ Next Matter ### 2. Great experience so far with Michael Guan the rest of the NM team! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam H. | Projects Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Next Matter?** The variable pace with which the NM team move. If there is a desire to move at 100 mph then this can happen, however, when there are times when we need a little more time to work on processes they take the time to move at your pace. The team are also incredibly knowledgeable and always willing to be adaptable and help when you need it. **What do you dislike about Next Matter?** Honestly very little. A couple more degrees of access levels would be great but apart from that, they are an amazing team working on a deeply useful product. Great team! **What problems is Next Matter solving and how is that benefiting you?** Integrations are being solved and worked on. This is expected but they are being very proactive with it. They are working hard to get NM integrated with Front so we can view processes in the side bar. **Official Response from Michael Guan:** > Dear Sam, thank you very much for your review and for sharing your experience with Next Matter. We appreciate your kind words about our team's adaptability and willingness to help. Thank you for your feedback regarding more granular user access levels. We are constantly working to improve our product and will take your feedback into consideration. We look forward to continuing to provide you with a great experience. Michael - Success Lead @ Next Matter ### 3. So fast, so easy you can improve you daily working routine **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Next Matter?** Processes are transparent; no step will be overlooked or skipped. NextMatter place of me registers data and writes emails. Is it amazing? You can be m ore faster as ussual. **What do you dislike about Next Matter?** You must have a lot of patience since finding an excellent NM builder takes time. But arranging daily building session will deefinitely help you. **What problems is Next Matter solving and how is that benefiting you?** No more manual e-mails wiriting. All steps in place, nothing can be skipped. All employees are informed immediately about everything. We are much more faster reacting on things to do. ### 4. Fantastic service to help to speed up everyday ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Next Matter?** Great support from nextmatter team! Always keen on finding ways to improve **What do you dislike about Next Matter?** i wasnt aware about it before! proceses done by next matter save my time! **What problems is Next Matter solving and how is that benefiting you?** helping to speed up Administration of fleet and collecting important data. Most importantly many actions are now automated. ### 5. Program is great, onboarding / adoption has been slow. **Rating:** 3.5/5.0 stars **Reviewed by:** Cherrill T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Next Matter?** The ease of use and flow creation, the dashboard, the timeliness of improvements, the openness of accepting feedback. **What do you dislike about Next Matter?** Integrations are more complex, and the training material is not existent or readily available, requiring more support. Support is generally timely but in different time zones, so everything takes a day. The bigger the process, the slower it loads. Seeing significant lag lately. **What problems is Next Matter solving and how is that benefiting you?** Forms for external users and data transfer / integrations. ### 6. Next Matter used for business processes **Rating:** 4.5/5.0 stars **Reviewed by:** Malte R. | Senior Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Next Matter?** - easy to develop own processes without own technical knowledge - incredible customer service that answers within minutes and checks if there is a bug in your process - flexible process set ups **What do you dislike about Next Matter?** - some useful tools are missing as being able to implement a Four eye check in the processes - sometimes the processes miss to have more flexibilty. It is mostly a process for linear processes **What problems is Next Matter solving and how is that benefiting you?** - Approval of Decisions - Sending out Mass Mails - Answering external requests with a number of stakeholders **Official Response from Michael Guan:** > Thank you for your review of Next Matter, Malte. We are glad to hear that you find the product easy to use and that our customer service is quick to respond and helpful. We appreciate your feedback about missing tools and the lack of flexibility for non-linear processes. Your input is very valuable - stay tuned for product improvements coming in 2023. Thank you for choosing Next Matter! Michael - Success Lead @ Next Matter ### 7. Great tool, excellent onboarding experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Next Matter?** The tool itself is incredibly user-friendly. The team did an excellent job during the onboarding process training us on how to use it and answering all questions, so now it's very easy to build new flows and processes for our company. I think that training part of the onboarding was really key to our success and adoption of the platform. **What do you dislike about Next Matter?** There's a need to learn json in order to do some of the more technical steps and integrations, and as someone with no technical background that can be challenging - for example, when sending automated emails, I need to know some code to be able to set it up. It's easy enough to work around by copy/pasting from prior flows, but that is an area that takes time to learn. **What problems is Next Matter solving and how is that benefiting you?** This is helping us onboard new clients much faster and more efficiently, and allowing one person to support more clients than they would without the tool. It's providing our organization more transparency into our processes and help standardizing them across departments. **Official Response from Michael Guan:** > Thank you for your review of Next Matter. We are glad to hear that the tool is user-friendly and that our onboarding process was successful in helping your team learn how to use the platform. We understand that the need to learn JSON for some technical steps and integrations can be challenging for those without a technical background. Improving the builder experience and making integrations simpler is one of the key areas we are investing our development resources in - so please stay tuned for updates in the coming months. Thank you for choosing Next Matter! Michael - Success Lead @ Next Matter ### 8. very easy to handle **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | Storeleiter, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Next Matter?** Next Matter is very easy to use. Regardless of the device. Additionally, it is very easy to create processes and can be integrated with other software products. **What do you dislike about Next Matter?** Since 2018, we have been working with Next Matter and regularly exchanging ideas. New ideas are taken up and implemented very well. **What problems is Next Matter solving and how is that benefiting you?** It is very simple. Clear and quick to operate. We can make changes in the process at any time, without help. Thus, very flexible and very efficient. **Official Response from Michael Guan:** > Thank you very much for your review, Michael! Thank you for the long-standing, trusting collaboration. We appreciate the open exchange of ideas with you and look forward to an exciting year 2023. Best regards Michael - Success Lead @ Next Matter ### 9. Next Matter is bringing our processes to a new level **Rating:** 4.5/5.0 stars **Reviewed by:** ´Philipp W. | Head of Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Next Matter?** The flexibility and simplicity of Next Matter. They are listening and constantly developing their product. **What do you dislike about Next Matter?** Next Matter has many valuable features like revisioning of processes and process documentation on the product roadmap. **What problems is Next Matter solving and how is that benefiting you?** It is helping us to put structure, ownership, and deadlines behind tasks in complex processes. Through next matter we are able to better serve our customers. **Official Response from Michael Guan:** > Dear Philipp, thank you for taking your time to review Next Matter. We are happy that Next Matter is helping your team to better serve your customers by putting structure, ownership, and deadlines behind tasks in complex processes. We especially appreciate the effort you and your team dedicate to giving us great feedback regarding new Next Matter features - stay tuned for the product improvements coming in 2023. Thank you for choosing Next Matter. Michael - Success Lead @ Next Matter ### 10. Good but neutral experience **Rating:** 2.5/5.0 stars **Reviewed by:** Barbara K. | Talent Acquisition Lead, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Next Matter?** The system is pretty straight forward. Without any additional training, it's possible to just start using it and understand it. **What do you dislike about Next Matter?** Sometimes it's not as easy to search for something specific. **What problems is Next Matter solving and how is that benefiting you?** Cooperation between different departments in the company, making sure that an onboarding process of an employee goes smooth and all the steps are visible and followed. **Official Response from Michael Guan:** > Dear Barbara, thank you for taking your time to review Next Matter. We are happy to hear that you find Next Matter easy-to-use and to understand, even without additional training. We apologize if you have had difficulty searching for specific items within the platform. We would like to understand this issue better and resolve it for you - and to turn your experience from neutral to great. Feel free to reach out to us at any time using the Next Matter chat on our website: https://www.nextmatter.com - click the chat icon on the bottom right Thank you! Michael - Success Lead @ Next Matter - [View Next Matter pricing details and edition comparison](https://www.g2.com/products/next-matter/reviews/next-matter-review-7476399?section=pricing&secure%5Bexpires_at%5D=2026-07-17+21%3A34%3A06+-0500&secure%5Bsession_id%5D=d62bd034-9d6e-487e-85cd-d8c18838aec8&secure%5Btoken%5D=ab1a5ba98a390fbc62b31f728ace49db132e74e9941bb9ec061437779787eb44&format=llm_user) ## Next Matter Features **Setup** - Activities - Flows - Dependencies - Notifications **Task Tracking** - Activity Feed - Task Schedules - Comments **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Functionality - Process Orchestration** - Peak Demand Handling - Process Customization - Process Automation - Workflow Management - High-Stakes Process Automation **Workflow Design & Orchestration** - Task Logic and Sequencing - Visual Workflow Builder **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Knowledge Base** - Q & A - Link Sharing - Searchable **Management** - Updates - Audit Trail - Integration **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Integration & Adaptability - Process Orchestration** - Third-Party Software Integration - Endpoint Integration - Intuitive Process Design - Real-Time Process Monitoring - Business Process Adaptation - Customer-Facing Process Management - Multi-Endpoint Execution - Regulatory Compliance Management **Integrations & Connectivity** - Pre-Built Integrations - Custom Integration Capabilities **Data Control** - Data Migration - Data Synchronization - Data Security **Security** - Verification - Role-Based Permission - Public vs Private **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Generative AI** - AI Text Generation **Automation Execution & Intelligence** - AI-Powered Optimization - Trigger-Based Automation **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Development & Customization** - Low-Code/No-Code Tools - Reusable Components **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments **Governance & Security** - Audit Logging - Role-Based Access Control **Reporting & Analytics** - Real-Time Dashboards - Workflow Analytics **Agentic AI - Business Automation Platforms (BAPs)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Next Matter Alternatives - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews) - [Process Street](https://www.g2.com/products/process-street/reviews) - 4.6/5.0 (451 reviews) - [Tines](https://www.g2.com/products/tines/reviews) - 4.7/5.0 (396 reviews)