![Shannon C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon C.")
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Shannon C.

Chief Executive Officer

Small-Business (50 or fewer emp.)

3/24/2026

"NewOrg’s Tailored Platform and Lightning-Fast, Detail-Oriented Support"

5/5

What do you like best about NewOrg?

From the start, NewOrg has tailored their platform to meet our organization’s needs. Their support team has been incredibly helpful and accommodating whenever we’ve needed changes, and it genuinely feels like they do it all with a smile. Their response time on support tickets is very quick, and they pay close attention to the details to make sure we’re fully supported. Review collected by and hosted on G2.com.

What do you dislike about NewOrg?

The only downside I’ve experienced with using NewOrg is that we weren’t fully aware of all its capabilities. We thought we were using the platform to its fullest, but during an annual review with their staff, we realized it can do much more. In particular, it offers additional support for our end-of-month reports that we hadn’t been taking advantage of. Review collected by and hosted on G2.com.

What problems is NewOrg solving and how is that benefiting you?

Our organization provides direct services, and NewOrg has helped us spend more time with our patrons instead of getting bogged down in paperwork. The migration to our platform has also made a real difference for our time-management needs, addressing gaps our office had been struggling with. Review collected by and hosted on G2.com.

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Response from Sotiris Koutsoyannis of NewOrg

[Editedit](https://www.g2.com/survey_responses/neworg-review-12536333/official_response/edit)

Thank you so much for this wonderful review, Shannon! We're thrilled to hear our support team has been responsive and attentive, and that NewOrg has helped your organization spend more time with your patrons rather than on paperwork. We also appreciate your feedback about platform awareness and are glad our annual review helped uncover additional tools to support your end-of-month reporting. We're grateful for the partnership and excited for what's ahead!

Current UserValidated ReviewerSource: Seller invite

See what 24 reviewers think of NewOrg

4.7 out of 5 · Verified reviews from real users

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