--- title: Netreo Reviews meta_title: 'Netreo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how Netreo works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 59 scale: '5' date_modified: '2026-07-12' parent_category: name: Monitoring url: https://www.g2.com/categories/monitoring --- # Netreo Reviews **Vendor:** BMC Helix **Category:** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring) **Average Rating:** 4.5/5.0 **Total Reviews:** 59 ## About Netreo Netreo is the most comprehensive IT Operations full stack monitoring and AIOps company. We provide a single source of truth for proactive performance and availability monitoring for large enterprise networks, infrastructure, applications and business services. Our solution is used by: - IT Executives to have full visibility from the business service right down into the infrastructure and network that supports it. - IT Engineering departments as a decision support system for capacity planning, and architecting modern solutions. - IT Operations teams for real time visibility into what is failing in their environment, what bottlenecks exist and who it is affecting. We provide all of these insights for systems and vendor mixes in large heterogeneous and constantly evolving environments. We have an extensive and growing list of supported vendors (over 350 integrations) including network vendors, servers, storage, virtualization, cloud platforms and others. Our platform is also an extensible environment with the ability for our user community to build and share their integrations with others in our customer community. ## Netreo Reviews ### 1. "Netreo: The Best Vendor for Full-Stack Monitoring and AIOps Solutions" **Rating:** 5.0/5.0 stars **Reviewed by:** Victor A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Netreo?** I genuinely believe that Netreo is an exceptional and comprehensive full-stack IT management solution that goes above and beyond in providing us with actionable insights and recommendations to optimize our IT operations. With Netreo by our side, our network and system administrators have the power to swiftly pinpoint the root causes of outages, resulting in significant time savings and heightened productivity. One aspect that truly resonates with us is Netreo's utilization of advanced machine learning algorithms. These algorithms not only automate the fine-tuning of our NMS platforms but also guarantee the consistent delivery of high-quality services. This feature demonstrates Netreo's commitment to staying at the forefront of technology and ensuring that our IT infrastructure operates at its absolute best. Netreo's capabilities are evident in its performance and the positive impact it has had on our organization. We are genuinely convinced that Netreo is the ideal solution for optimizing our IT operations, providing us with the reliability, efficiency, and peace of mind that we need to thrive in today's ever-evolving digital landscape. **What do you dislike about Netreo?** There are no dislikes or complaints whatsoever. **What problems is Netreo solving and how is that benefiting you?** Netreo has proven to be an invaluable solution for addressing our organization's IT management challenges. With its comprehensive monitoring and automation capabilities, we are empowered to tackle the complexities of our full-stack IT environments effectively. The benefits we've experienced have been remarkable, as Netreo enables us to swiftly detect and resolve issues, minimize costly downtime, and optimize overall system performance. One of the standout features of Netreo is its advanced AIOps capabilities, which have revolutionized our operations. By automating tasks and streamlining processes, we have significantly improved our efficiency, allowing us to accomplish more with fewer resources. The time and effort saved in network and system administration tasks have been a game-changer, allowing us to focus on strategic initiatives and higher-value activities that drive our organization forward. The impact of Netreo on our IT management landscape has been nothing short of transformative. Its sincere dedication to resolving our pain points and enhancing our productivity is evident in every aspect of its design and functionality. We are confident in recommending Netreo to any organization seeking a sincere and convincing solution to their IT management needs. ### 2. Netreo Amazing IT Observability and Operations experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2023 **What do you like best about Netreo?** Unified Visibility and IT Operations for IT Infrastructure Hybrid (On-Premises - Cloud) **What do you dislike about Netreo?** Limited Documentarion in other languages (Spanish, Portuguese for LATAM) **What problems is Netreo solving and how is that benefiting you?** Netreo resolve: * Holistic Visibility 360 of IT Hybrid Infrastructure (Cloud - Onpremises) servers, network, Vm, Cloud, SDWAN, DDBB, Storage and others in sigle pane of glass * Central and simple administration with great granullar and costumized report for devices, sites, tipe of component and incluse Business IT Infra-Workflow * Incident Management in central point inclusive integrated with ITSM Tools My beneficts: * Single and unified point of diagnostic and operations IT Infrastructure with real information about availability, operation and predictive fails * Real management of IT Infrastructure with large retention of data for analysis and trends * Less time for resolve ### 3. Can be used occasionally **Rating:** 2.5/5.0 stars **Reviewed by:** Srija R. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Netreo?** Speed, Interactive and Easy access to the portal **What do you dislike about Netreo?** The pre-requisites, No autofilling options **What problems is Netreo solving and how is that benefiting you?** Cloud Issues ### 4. Great product, has many great features! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Netreo?** Visuals and display. Templates help keep things organized. The auto-refresh functionality is excellent for keeping a window or tab open and not worrying that I'm missing something. The mobile app is great for keeping on top of alerts and Is my go-to method for monitoring our environment. **What do you dislike about Netreo?** The UI can feel clunky at times, often requiring clicking through multiple menus to take a single action. Making changes to templates does not apply the settings to all the devices immediately and sometimes requires manual intervention to get the new checks to appear on devices. It seems that we are consistently finding bugs and needing to reach out to the support team to correct issues that are not possible to fix on our own. **What problems is Netreo solving and how is that benefiting you?** We can accurately monitor our enviornment and get near real-time alerting for incidents. ### 5. Go Netreo! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Netreo?** Love the team there. You can tell they want to help you and make it a priority to do so. They have integrations and features other vendors don't and are more than happy to help you set up new ones. Love the graphs, charts, customization options, NOC view and the GUI. They listen and are always happy to make changes in order to improve their product. **What do you dislike about Netreo?** Their phone app needs some polishing and always disconnects me requiring me to have to reconnect it using my computer. It would also be nice to be able to do "everything" from your phone and not be limited by only the features offered. **What problems is Netreo solving and how is that benefiting you?** Network visibility, downtime/uptime, executive reports, compliance, discovery, finding misconfigurations, and notifications from devices we know are critical to us. ### 6. All Systems Go! **Rating:** 5.0/5.0 stars **Reviewed by:** Brad A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Netreo?** Ease of deployment and organization of data! We can quickly isolate events based on organizationally grouped data which makes MTTR lower and helps keep customers happy! **What do you dislike about Netreo?** Netro could be more open allowing customers to use it as more of a tool kit rather than a point solution. A good example is providing an SDK so partners and customers can build tighter integrations with third parties or homegrown tools. **What problems is Netreo solving and how is that benefiting you?** By allowing a more profound insight into mission-critical applications to ensure proper transactions continue to flow. We are able to provide our customers with higher levels of service based on the data gathered and displayed by Netro. ### 7. VP of IT **Rating:** 5.0/5.0 stars **Reviewed by:** Duleep W. | Vice President Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Netreo?** Great product that helps keep track of device health. They are able to monitor devices at all levels and the development staff is very good at getting new devices into the system **What do you dislike about Netreo?** There is nothing ton disklike, given the any feature recommendation is always accepted as a challenge and becomes part of the feature set **What problems is Netreo solving and how is that benefiting you?** We proactively know what systems are malfunctioning or degraded. The alerting is intelligent ### 8. Netreo's team is working very hard to provide amazing monitoring and notification systems **Rating:** 5.0/5.0 stars **Reviewed by:** Tim K. | Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Netreo?** Their expert support team is extremely helpful. They continue to provide insightful improvements. **What do you dislike about Netreo?** I would embrace more training opportunities **Recommendations to others considering Netreo:** Test it out and see what it can do - don't be afraid to ask the team about any parameter you desire to monitor. They can do amazing things with this solution! **What problems is Netreo solving and how is that benefiting you?** Netreo monitors and alerts us on an extensive set of servers and network gear in our environment ### 9. Best On-Premise Monitoring solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime G. | VP Sales, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Netreo?** Easy of use and implementation of the solution. **What do you dislike about Netreo?** The price for small implementation of the solution **What problems is Netreo solving and how is that benefiting you?** We need only On-Premise instalation and monitoring. ### 10. Netreo is a top tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Netreo?** Easy to integrate and use, the implementation is quite straight forward, whenever needed the customer support was there to help, as we used every day. Also it is pretty cool how the number of features grows over time. **What do you dislike about Netreo?** Some of the UIs are a bit outdated. It can use some revamp **What problems is Netreo solving and how is that benefiting you?** on-prem legacy systems ## Netreo Discussions - [What is Netreo used for?](https://www.g2.com/discussions/what-is-netreo-used-for) - 1 comment - [View Netreo pricing details and edition comparison](https://www.g2.com/products/netreo/reviews/netreo-review-4244039?section=pricing&secure%5Bexpires_at%5D=2026-07-19+12%3A26%3A24+-0500&secure%5Bsession_id%5D=4b8f6cf2-cb9e-469b-9b36-cb3e3e5e9d55&secure%5Btoken%5D=01fc30e72223ea73c32d4f2ddb0889cd10becd22b92bf1a27637c41c3257febd&format=llm_user) ## Netreo Features **Functionality** - Monitoring - Alerting - Logging - Response Time - Reporting - Data Visualization **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Visibility ** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Functionality** - Diverse Systems Monitoring - Real-Time Analytics - Observability - AI/ML Integration **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Generative AI** - AI Text Generation **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Telemetry Collection & Ingestion - Observability** - Multi-Telemetry Ingestion - OpenTelemetry Support **Agentic AI - Observability Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Performance Baseline - Data Visualization - Path Analysis **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Monitoring and Management** - Multi-Server Management - Automation - Performance Baseline - Real-Time Monitoring - Immediate Alert Notification - Proactive Server Monitoring Software **Management** - Single Pane of Glass - Dashboards and Visualization - Performance Baselines - Alerting **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Visualization & Dashboards - Observability** - Service Dependency Mapping - Unified Dashboard - Trace Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Database Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Management** - System Integration - Alerting - Reporting **Cloud environment support** - Server Monitoring For Cloud Deployments - Software Scaling **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **Correlation & Root Cause Analysis - Observability** - Cross-Telemetry Correlation - Root Cause Detection - Intelligent Alerting **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Enterprise Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **Scalability & Ecosystem Integration - Observability** - Kubernetes Monitoring - Hybrid/Multi-Cloud Support **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Server Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **AI Features - Observability** - Predictive Insights - AI-Generated Incident Summaries - AI Anomaly Detection **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Real User Monitoring (RUM) - Second by Second Metrics **Functionality** - Synthetic Monitoring - Dynamic Transaction Mapping - Load Balancing - Cloud Observability ## Top Netreo Alternatives - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (714 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) - 4.5/5.0 (588 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,233 reviews)