The most helpful feature of NetDocuments is being able to see the "physical file" online, including emails, without needing to find the physical file. The integration of Outlook into NetDocuments is a game changer for staff looking for information that is not in their email but someone else's. Staff can now quickly look at file if they are asked a questions by a client or lawyer and get the most recent information and activity. Review collected by and hosted on G2.com.

There is a lot of self-discovery for best practices and features that need someone trained in software analysis or implementation, which, if you do not have someone on staff who can do it, you have to hire third party which is expensive for smaller long firms. Review collected by and hosted on G2.com.