net2phone Reviews & Product Details

Best thing about Net2Phone is their support. They have been prompt to respond and eager to help with whatever problem I've thrown at them. I couldn't ask for more from a support staff than I've seen from Net2Phone. Review collected by and hosted on G2.com.

The service itself is good technically, but the little details are not so good. In a way, our previous landline service did at least a few more things that we need, compared to this service. Granted, the phones we purchased were low-end and that contributes to the problem, I'm sure, but things like directory creation and changes are much harder than they should be, in my opinion. Forwarding a voicemail from the phone itself and not just from email is another option we really miss. Again, a higher-end phone choice may have solved these problems, but we didn't know that when we purchased them. Review collected by and hosted on G2.com.

Their online portal is somewhat easy to use an manage. Review collected by and hosted on G2.com.

they don't know how their product integrates with your own custom set up, so the support they provide is minimal. It's too bad because if they could get their products to work well with teams calling that would be the best since this is industry standard. All telephone calls and routing has to go through their portal, not teams admin portal. Review collected by and hosted on G2.com.

So far, less than a full week into using net2phone, the only advantage that I can see is the price. I cut our costs significantly, but there is nothing better from a product standpoint between this service and the one we were using before. Hopefully our perspective changes over time, but I am not hopeful given the truly awful onboarding experience. Review collected by and hosted on G2.com.

We just started using net2phone less than a week ago and the list of dislikes so far is very long. The biggest beef was with the onboarding process. We completed net2phone's setup spreadsheets and scheduled our port over date weeks in advance. On the day of the port over, we were told to expect about 15-20 minutes of down time but that was it. Only on the date of the port over were we told we had to figure out how to reboot and reset all of our Polycom phones. Which meant either hunting for passwords because the Polycom default password didn't work or going through a fifteen minute override process for each phone. Long story short, we spent the entire day working through equipment issues that could have been dealt with on a weekend or off hours to avoid impacting our work day. Not a peep of apology from net2phone when I expressed frustration over that. And then, on the product side, the mobile app is twice as glitchy as the app for our prior provider - somthing I told them was a big issue for us and our remote employees. To me, the worst part has been that all involved at n2p have completely ignored my complaints - acting as if everything were just fine. Review collected by and hosted on G2.com.

While net2phone's product is not too different functionally from others, it is the customer service and support that sets it apart. Often the sales folks are accommodating but as soon as the contract is signed, the support disappears. This is not the case with net2phone - they are responsive and super helpful. Highly recommended. Review collected by and hosted on G2.com.

It is not the most intuitive system, but the exceptional support more than makes up for it. Review collected by and hosted on G2.com.

Very helpful and knowledgeable staff. From order processing to delivery and implementation Review collected by and hosted on G2.com.

There is nothing to mention here as the staff is very helpful. Review collected by and hosted on G2.com.

The software for providing telecommunications to our business for Microsoft Teams via Direct Connect was somewhat straightforward. That is the extent of the good things to say about net2phone. Review collected by and hosted on G2.com.

Be sure to read the contract carefully as we were hit with many early terminination fees (ETF) when we moved to another provider. We moved due to the lack in transparancy for billing for serivces we were trying out. We cancelled some of those services since we were no longer using them and wanted to know what to expect in our next bill. Good luck getting an answer out of them or via any of the portals they provide. They responded with a screenshot of my current bill and I was left with the answer "wait for the next bill". Unacceptable for a telecommunications company. Support was lacking greatly in that it seemed as though I was communicating with a gradeschooler who had been on the job maybe a week. Review collected by and hosted on G2.com.

well, it's a phone and I'm the receptionist, so i couldn't do my job without a phone. these phones are very very easy to use.! Review collected by and hosted on G2.com.

someties my staff have a hard time navigating the phone. Review collected by and hosted on G2.com.

This is the worst choice we have ever made. They cut our old phone lines when installed so it would cost us $40k to switch back to any other carrier. These phones do not work the customer service is bad too. We can not contact each other in the same building let alone sustain clear calls. I would never think this company is someone to work with. Ever. Review collected by and hosted on G2.com.

They are useless paperweights. They aren't phones at all. They can't communicate with each other or the outside world with any form of consistency. Review collected by and hosted on G2.com.

They install with support with an onboarding specialist. This person is dedicated to you from beginning to end and beyond. All support is US based. Lower price than the competitors. Lots of support. Review collected by and hosted on G2.com.

They provide weekly onboard training. Not every vendor is perfect. The good news is that they will honor and improve promised features. Review collected by and hosted on G2.com.

I cannot think of anything positive to express about net2phone. Review collected by and hosted on G2.com.

They care nothing about customer support. They advertise that there system is set up for ease of management but they force you to call them for what should be the simplest of functions. They also over bill by excess regulatory fees. They never work with customers to resolve problems in a professional manner. In fact, they threaten to cancel the customer's service whenever there is problem that they do not want to address. These problems go to the hightest levels of management. Review collected by and hosted on G2.com.