--- title: net2phone Reviews meta_title: 'net2phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 192 reviews by the users' company size, role or industry to find out how net2phone works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 192 scale: '5' date_modified: '2026-07-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # net2phone Reviews **Vendor:** net2phone **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 192 ## About net2phone net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth. ## net2phone Pros & Cons **What users like:** - Users commend the **responsive and helpful customer service** from Net2Phone, making them highly recommended for support needs. (3 reviews) - Users appreciate the **ease of use** of net2phone, making call management straightforward and efficient for daily tasks. (3 reviews) - Users highlight the **affordability** of net2phone, enjoying significant cost savings compared to competitors. (2 reviews) - Users praise the **responsive and helpful customer support** of Net2Phone, exceeding expectations with their assistance. (2 reviews) - Users commend net2phone for their **exceptional customer service** , highlighting the responsive and helpful support throughout the process. (2 reviews) - Business Tools (1 reviews) - Calling Features (1 reviews) - Cross-Platform (1 reviews) - Desktop Application (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users often experience **connection issues** that complicate the functionality and integration with other systems like Teams. (2 reviews) - Users face significant issues with **customer support** , highlighting poor responsiveness and inadequate resolution of problems. (2 reviews) - Users find the system **not intuitive** , making tasks like directory management and voicemail forwarding unnecessarily complex. (2 reviews) - Users experience frustrating **long wait times** for support, leading to significant delays and unresolved issues during setup and usage. (2 reviews) - Users experience **poor customer support** with net2phone, facing unresponsive service and unresolved issues during and after onboarding. (2 reviews) - App Instability (1 reviews) - Users face significant **billing issues** with net2phone, highlighted by poor support and unclear charges. (1 reviews) - Call Issues (1 reviews) - Users express concerns about **complex processes** during onboarding and lack of support for equipment issues with net2phone. (1 reviews) - Users experience **poor customer service** , facing issues with support knowledge and responsiveness, leading to frustration. (1 reviews) ## net2phone Reviews ### 1. Simple Queue Setup, but Reporting and App Stability Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Joel G. | Service Desk Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about net2phone?** Simple phone system with ability to create MSP-required queues for different scenarios **What do you dislike about net2phone?** The reporting feature needs work. Also, the app (mobile and web) are unstable. **What problems is net2phone solving and how is that benefiting you?** Able to route many calls into our support phone queue and share them as needed. ### 2. Effortless Call Tracking and Remote Work Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer C. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about net2phone?** I like net2phone because it allows me multiple ways to track calls, missed calls and voicemails. It is simple and easy to use as well. They have a desktop version that allows you to work and receive calls remotely. **What do you dislike about net2phone?** There is not much to dislike about net2phone. **What problems is net2phone solving and how is that benefiting you?** It allows me to read my voicemails as they come in. That helps me multitask when I am unable to answer a call because it allows me to see who is calling and what they might need with the visual voicemail. It makes me more efficient at work. ### 3. Limited Support and Follow-Up Hold Back an Otherwise Simple MS Teams Integration **Rating:** 2.5/5.0 stars **Reviewed by:** Jose V. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about net2phone?** It’s simple for users, and the integration with MS Teams works well almost all the time. **What do you dislike about net2phone?** Tech support is limited and lacks proper follow-up. **What problems is net2phone solving and how is that benefiting you?** Having a remote team spread around the globe, it’s helpful to still have a local phone number for customers to reach us. ### 4. Great support but not an equally great service **Rating:** 3.0/5.0 stars **Reviewed by:** Larry M. | It and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about net2phone?** Best thing about Net2Phone is their support. They have been prompt to respond and eager to help with whatever problem I've thrown at them. I couldn't ask for more from a support staff than I've seen from Net2Phone. **What do you dislike about net2phone?** The service itself is good technically, but the little details are not so good. In a way, our previous landline service did at least a few more things that we need, compared to this service. Granted, the phones we purchased were low-end and that contributes to the problem, I'm sure, but things like directory creation and changes are much harder than they should be, in my opinion. Forwarding a voicemail from the phone itself and not just from email is another option we really miss. Again, a higher-end phone choice may have solved these problems, but we didn't know that when we purchased them. **What problems is net2phone solving and how is that benefiting you?** We can use the call analytics to see what calls are coming in and to where much easier than we could with our previous system. Configuration is much easier, like setting up ring groups, departments, schedules, etc. My job is easier now with Net2Phone. ### 5. Not the best option for a VOIP telephone service provider **Rating:** 2.5/5.0 stars **Reviewed by:** Jennifer G. | IT SYSTEMS ANAYLST, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about net2phone?** Their online portal is somewhat easy to use an manage. **What do you dislike about net2phone?** they don't know how their product integrates with your own custom set up, so the support they provide is minimal. It's too bad because if they could get their products to work well with teams calling that would be the best since this is industry standard. All telephone calls and routing has to go through their portal, not teams admin portal. **What problems is net2phone solving and how is that benefiting you?** We are going to be moving in another direction away from Net2phone since it does not integrate well with teams. ### 6. The onboarding experience was brutally awful. **Rating:** 1.5/5.0 stars **Reviewed by:** James E. | Attorney - Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about net2phone?** So far, less than a full week into using net2phone, the only advantage that I can see is the price. I cut our costs significantly, but there is nothing better from a product standpoint between this service and the one we were using before. Hopefully our perspective changes over time, but I am not hopeful given the truly awful onboarding experience. **What do you dislike about net2phone?** We just started using net2phone less than a week ago and the list of dislikes so far is very long. The biggest beef was with the onboarding process. We completed net2phone's setup spreadsheets and scheduled our port over date weeks in advance. On the day of the port over, we were told to expect about 15-20 minutes of down time but that was it. Only on the date of the port over were we told we had to figure out how to reboot and reset all of our Polycom phones. Which meant either hunting for passwords because the Polycom default password didn't work or going through a fifteen minute override process for each phone. Long story short, we spent the entire day working through equipment issues that could have been dealt with on a weekend or off hours to avoid impacting our work day. Not a peep of apology from net2phone when I expressed frustration over that. And then, on the product side, the mobile app is twice as glitchy as the app for our prior provider - somthing I told them was a big issue for us and our remote employees. To me, the worst part has been that all involved at n2p have completely ignored my complaints - acting as if everything were just fine. **What problems is net2phone solving and how is that benefiting you?** As of right now, n2p isn't really solving any problems that we had previously. If anything, the service is worse. The most critical piece in our selection of n2p was the claims that their mobile app and portal were state of the art and 99.9% efficient. If we said 50% efficient, we'd be stretching it. ### 7. Superior product, exceptional service **Rating:** 5.0/5.0 stars **Reviewed by:** Heather S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about net2phone?** While net2phone's product is not too different functionally from others, it is the customer service and support that sets it apart. Often the sales folks are accommodating but as soon as the contract is signed, the support disappears. This is not the case with net2phone - they are responsive and super helpful. Highly recommended. **What do you dislike about net2phone?** It is not the most intuitive system, but the exceptional support more than makes up for it. **What problems is net2phone solving and how is that benefiting you?** We can do call routing, set unique office hours, everything you need. ### 8. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Pat T. | VP Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2023 **What do you like best about net2phone?** Very helpful and knowledgeable staff. From order processing to delivery and implementation **What do you dislike about net2phone?** There is nothing to mention here as the staff is very helpful. **What problems is net2phone solving and how is that benefiting you?** Their products are easy to use, setup and support is always very helpful. ### 9. Should have read the fine print. **Rating:** 0.0/5.0 stars **Reviewed by:** Daniel V. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about net2phone?** The software for providing telecommunications to our business for Microsoft Teams via Direct Connect was somewhat straightforward. That is the extent of the good things to say about net2phone. **What do you dislike about net2phone?** Be sure to read the contract carefully as we were hit with many early terminination fees (ETF) when we moved to another provider. We moved due to the lack in transparancy for billing for serivces we were trying out. We cancelled some of those services since we were no longer using them and wanted to know what to expect in our next bill. Good luck getting an answer out of them or via any of the portals they provide. They responded with a screenshot of my current bill and I was left with the answer "wait for the next bill". Unacceptable for a telecommunications company. Support was lacking greatly in that it seemed as though I was communicating with a gradeschooler who had been on the job maybe a week. **What problems is net2phone solving and how is that benefiting you?** Integrating with Microsoft Teams to provide Direct Connect so that Teams would provide all communications needs for our company. ### 10. quick response time. complete easy to follow instruction, to resolve issue **Rating:** 5.0/5.0 stars **Reviewed by:** lisa q. | admissions coordinator/receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about net2phone?** well, it's a phone and I'm the receptionist, so i couldn't do my job without a phone. these phones are very very easy to use.! **What do you dislike about net2phone?** someties my staff have a hard time navigating the phone. **What problems is net2phone solving and how is that benefiting you?** we are a rehab center and definately need phone for communication ## net2phone Discussions - [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) - 1 comment - [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) - 2 comments - [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) - 4 comments - [View net2phone pricing details and edition comparison](https://www.g2.com/products/net2phone-g2/reviews/net2phone-review-7713984?section=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A59%3A44+-0500&secure%5Bsession_id%5D=e7629636-c3e0-4a86-8092-33e281545861&secure%5Btoken%5D=8dba29bf69346d501606095cb614737dbbf57f6d18b03e537d87cab7e38c4794&format=llm_user) ## net2phone Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## net2phone Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top net2phone Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,371 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,517 reviews)