G2

James R.

Ecommerce Marketing Manager

Retail

Mid-Market (51-1000 emp.)

3/10/2026

"A reliable way to turn anonymous taproom visitors into loyal customers."

5/5

What do you like best about MyPlace?

The simplicity of the captive portal is whatstands out. In a busy brewery environment, we don't have time to troubleshoot guest WiFi issues, and MyPlace just works. The automated "thank you" emails that go out after a guest leaves have been a game-changer for our engagement. It feels personal and keeps our brand top-of-mind long after they’ve finished their last pint. Review collected by and hosted on G2.com.

What do you dislike about MyPlace?

I’d love to see more native integrations with niche POS systems used in the craft beer industry. While the CSV exports work fine, a direct, real-time sync with our specific sales data would make the ROI even clearer. Also, the dashboard's mobile version is a bit cramped, making it hard to check stats on the fly from the floor. Review collected by and hosted on G2.com.

What problems is MyPlace solving and how is that benefiting you?

We had no way of knowing which of our customers were first-timers versus regulars who just hadn't joined our formal loyalty program yet. MyPlace uses WiFi signal strength and MAC addresses to give us a clear picture of our "dwell time" and visit frequency. This has allowed us to send targeted midweek promotions to people who usually only visit on weekends, helping us balance our traffic throughout the week. Review collected by and hosted on G2.com.