--- title: MyOperator Reviews meta_title: 'MyOperator Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 36 reviews by the users' company size, role or industry to find out how MyOperator works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 36 scale: '5' date_modified: '2026-07-12' parent_category: name: Development url: https://www.g2.com/categories/development --- # MyOperator Reviews **Vendor:** MyOperator **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 3.8/5.0 **Total Reviews:** 36 ## About MyOperator MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity. ## MyOperator Pros & Cons **What users like:** - Users value the **excellent customer support** and prompt assistance from MyOperator, enhancing their overall experience. (8 reviews) - Users commend MyOperator for its **helpful support** , highlighting prompt responses and excellent service throughout their experience. (8 reviews) - Users value the **ease of use** of MyOperator, enjoying seamless setup and effective communication management features. (6 reviews) - Users find the **easy setup** of MyOperator facilitates quick onboarding and efficient communication management. (5 reviews) - Users appreciate the **exceptional staff support** of MyOperator, highlighting responsiveness and professionalism throughout their experience. (5 reviews) - Features (4 reviews) - Efficiency (3 reviews) - Service Quality (3 reviews) - AI Technology (2 reviews) - Automation (2 reviews) **What users dislike:** - Users note the **lack of essential features** in MyOperator, impacting usability and overall experience significantly. (5 reviews) - Users report **poor customer support** with lengthy resolutions and unhelpful sessions, impacting overall satisfaction and usability. (5 reviews) - Users note the **missing basic telephony features** in MyOperator, impacting overall functionality and user experience. (4 reviews) - Users face **integration issues** with MyOperator, causing delays and frustrating experiences in daily operations. (3 reviews) - Users find the **UI design outdated** and the UX experience clunky, affecting overall satisfaction with MyOperator. (3 reviews) - Integration Difficulty (2 reviews) - Users find MyOperator has **limited features** , making it less user-friendly and inconvenient for daily use. (2 reviews) - Long Wait Times (2 reviews) - Outdated UI (2 reviews) - Poor Interface Design (2 reviews) ## MyOperator Reviews ### 1. Reliable Cloud Telephony & WhatsApp Messaging Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Prayut Raj G. | Assistant Manager - Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about MyOperator?** What I like best about MyOperator is the overall ease of use and the wide range of features it offers for cloud telephony and WhatsApp communication. The platform is fairly easy to implement and helps teams start using calling and messaging services without much complexity. It is something we use frequently for customer engagement and utility messaging, and it supports multiple use cases like marketing campaigns and transactional updates. Integration with existing workflows and systems is also quite smooth, which makes adoption easier. Overall, it’s a feature-rich solution that simplifies communication management effectively. **What do you dislike about MyOperator?** Overall, the platform is useful, but there are a few areas where MyOperator could improve, especially around service quality. At times, resolving issues takes longer than expected, and certain processes don’t feel as seamless as they could be. I also think there’s room to strengthen the overall user experience and improve consistency across features, which would make the platform feel more reliable and dependable. **What problems is MyOperator solving and how is that benefiting you?** MyOperator helps address the challenge of managing customer communication across multiple channels, such as calls and WhatsApp messages, from a centralized platform. It streamlines cloud telephony operations, supports messaging, and makes it easier to manage customer interactions at scale. For us, this has led to more efficient communication, less manual effort, and faster outreach to customers through automated messaging and call management features. It has also improved coordination between teams and helped us share timely updates with customers, which ultimately enhances the overall customer experience. ### 2. All-in-One IVR, WhatsApp Follow-Ups, and Instant AI Chatbot Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kirubakaran (CRM) G. | Client Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2026 **What do you like best about MyOperator?** I like that everything is in one place - IVR, WhatsApp messages after calls, and the AI chatbot. The AI chatbot replies to customers instantly and collects their details, which saves a lot of manual work. The after-call WhatsApp message also helps us stay connected with customers and improve follow-ups. Account manager Support is really good Our account manager Nisha Pal helps us proactively. **What do you dislike about MyOperator?** Overall, it works well for us. Sometimes small changes or updates take a little time, but the support team helps whenever needed. **What problems is MyOperator solving and how is that benefiting you?** MyOperator helps us manage all our calls and customer messages easily. The IVR routes calls properly, the AI chatbot answers common questions automatically, and WhatsApp follow-ups improve engagement. It has helped us save time, reduce missed leads, and improve customer experience. ### 3. Simple Setup, Clear Call Quality, and Efficient Call Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about MyOperator?** MyOperator is a perfectly good software for our team. It tracks and manages our business calls efficiently. The setup is simple, the call quality is clear, and it serves its purpose perfectly without any unnecessary extra features. **What do you dislike about MyOperator?** I dislike that basic features like call transcription, AI tools, and live call barging require extra payments or expensive upgrades. Even on a premium package, these essentials are missing. Competitors offer much better-bundled packages without these extra costs. **What problems is MyOperator solving and how is that benefiting you?** MyOperator simply helps us handle basic incoming and outgoing calls. Beyond standard call routing, it isn't providing any major business benefits or solving advanced problems for us because every helpful add-on feature requires an extra payment. ### 4. Very Poor Service Quality and Completely Unresponsive Support **Rating:** 0.0/5.0 stars **Reviewed by:** Rifah M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about MyOperator?** My experience with MyOperator has been extremely disappointing **What do you dislike about MyOperator?** My experience with MyOperator has been extremely disappointing. The voice broadcast service is unstable, unreliable, and far from what a business expects from a communication platform. What makes it worse is their support. They simply do not respond — neither to emails nor to phone calls. Issues remain unresolved for days, and there is no accountability from their team. This level of unprofessionalism makes the service unusable for any serious business. What I Dislike: Poor call and broadcast quality No response from customer support No follow-up or acknowledgement of issues Unreliable platform performance Recommendation: Based on my experience, I would not recommend MyOperator for any business-critical communication needs unless they improve their service and support drastically. **What problems is MyOperator solving and how is that benefiting you?** Based on my experience, I would not recommend MyOperator for any business-critical communication needs unless they improve their service and support drastically. ### 5. Extremely Professional, Prompt Support Made Our Transition Seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Neha S. | General manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about MyOperator?** abhishek.sharma@myoperator.co He has been extremely professional and helpful. His prompt response and resolution has helped in seamless transition **What do you dislike about MyOperator?** we have just about started using the platform **What problems is MyOperator solving and how is that benefiting you?** dashboard has lot of features that should allow the user to run the dialer in optimized way ### 6. Prompt, Responsive Support with Smooth Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Parimal S. | Manager- Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about MyOperator?** A complete one-stop platform for marketing solutions. The team provides good service with prompt responses and excellent support. Overall, a reliable and efficient partner for marketing needs. **What do you dislike about MyOperator?** We initially faced some integration issues with the CRM. However, the team proactively worked on it and resolved the issues from their side. **What problems is MyOperator solving and how is that benefiting you?** Intially we have looking services from various overators like WABA, IVR solutions , Truecaller , telephony, Bt later we all our services moved to MyOperator, We dont need to conatct various vendors for any issues , Got one stop solution. ### 7. Exceptionally Smooth Onboarding with Professional, Supportive Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shikha G. | Director- Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2026 **What do you like best about MyOperator?** The onboarding and post-onboarding experience has been extremely smooth. Abhyuday has been kind and supportive, even with the smallest requests. Very happy with the professionalism and overall support. **What do you dislike about MyOperator?** There are certain basic telephony features that are either not available with My operator or are only being treated as feedback for future product development. There should be a mechanism for an annual service/feature request from clients, so these requests can be formally collected and properly evaluated. **What problems is MyOperator solving and how is that benefiting you?** Customer query handling, with a focus on evaluating customer pain points and using insights drawn from data to support ongoing product and service optimisation. ### 8. User-Friendly, Stellar Support for Customer Calls **Rating:** 5.0/5.0 stars **Reviewed by:** rishit s. **Reviewed Date:** January 23, 2026 **What do you like best about MyOperator?** I like that MyOperator is user-friendly and good to have. The support from Abhay Gupta was excellent, as he explained all points in detail and had a thorough understanding of their products. He responded to all our queries up to the mark and explained the decisions behind the product offerings, which helped us understand how effectively we can use it. The initial setup was also good. **What do you dislike about MyOperator?** I feel MyOperator needs AI features. **What problems is MyOperator solving and how is that benefiting you?** I use MyOperator for all customer calls, managing incoming and outgoing communications effectively. ### 9. EXCLLENT SERVICES BY SHIVAM SIR **Rating:** 5.0/5.0 stars **Reviewed by:** PEETAMBER KUMAR M. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about MyOperator?** AI CHAT BOT IS VERY HELPEFUL , GOOD SUPPORT AND ADVICE EXLLENT BY SHIVAM MITTAL SIR. **What do you dislike about MyOperator?** NOTHING IS AS OF NOW EXPLORING MORE SOULTION IN MY OPRATOR. **What problems is MyOperator solving and how is that benefiting you?** SELES LEAD AND MARKETING AND IVR SOLUTIONS INTRIGRATED WITH AI CHAT BOT ### 10. Could be a better platform for calling Purpose and stable platform. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about MyOperator?** The one thing Ilike is the calling process to manage the clients incoming calls and outbound calls. **What do you dislike about MyOperator?** The major concern for not going further is support from them as there platfrom is so much buggy in which support team take 3-3 hours support session with us in which they waste the time. and the intergation is also disaster in which they have the native api which only works to pass the data into the crm which is of no use. We have a frequency usage on daily basis but this platform doesnt work properly. **What problems is MyOperator solving and how is that benefiting you?** There was no such benfit we got from them as it is a totally waste of time and energy but still the incoming calls gets manged through the agetns from our client we recived the calls. They have to complete revamp the backend to setup and stable platform. ## MyOperator Discussions - [What is MyOperator used for?](https://www.g2.com/discussions/what-is-myoperator-used-for) - [View MyOperator pricing details and edition comparison](https://www.g2.com/products/myoperator/reviews/myoperator-review-4950695?section=pricing&secure%5Bexpires_at%5D=2026-07-13+01%3A17%3A07+-0500&secure%5Bsession_id%5D=b97d54b3-1c1d-40d1-8fbd-91f8d3caea3e&secure%5Btoken%5D=e02b3cc6c589c51be8fc471e29d4b59b980f038776cd354c86a9582d3460aa4c&format=llm_user) ## MyOperator Integrations - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews) - [Meritto](https://www.g2.com/products/meritto/reviews) - [Mio AI by Meritto](https://www.g2.com/products/mio-ai-by-meritto/reviews) - [SalezShark](https://www.g2.com/products/salezshark/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Truecaller for Business](https://www.g2.com/products/truecaller-truecaller-for-business/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) ## MyOperator Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Data** - Reliability - Data Security **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Support** - Documentation - Community Support - Professional Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Workforce Management** - Call Monitoring - Performance Evaluation **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top MyOperator Alternatives - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - 4.6/5.0 (621 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,578 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews)