G2

Karan J.

Staff Program Manager

Financial Services

Enterprise (> 1000 emp.)

9/13/2026

"Keeps inbound communication organized when our team is busy"

5/5

What do you like best about My AI Front Desk?

What I like most about My AI Front Desk is that it gives us another layer of coverage for incoming calls without requiring someone on our team to be available every time the phone rings. In financial services, our conversations can involve clients, partners, and other business contacts, so having calls answered consistently is useful. I especially like the ability to handle common questions, collect caller information, and transfer calls when a conversation needs a person. Review collected by and hosted on G2.com.

What do you dislike about My AI Front Desk?

The initial setup took some adjustment. It takes time to make sure the responses and call handling fit the way our team actually works. I would also like more flexibility when we need to change certain responses or workflows. Review collected by and hosted on G2.com.

What problems is My AI Front Desk solving and how is that benefiting you?

In my role as a Staff Program Manager, I often have meetings and program work that make it difficult to respond to every inbound call immediately. We use My AI Front Desk as an initial point of contact so important calls don't simply go unanswered. For example, if someone calls while our team is tied up, the system can handle basic questions and capture the caller's information for follow-up. Over the two years we've used it, this has made our inbound communication more consistent and reduced the amount of routine call handling that falls back on the team. Review collected by and hosted on G2.com.