G2

Karl G.

Co-Founder & CEO

Financial Services

Mid-Market (51-1000 emp.)

9/13/2026

"Helpful coverage for inbound calls without adding more admin work"

5/5

What do you like best about My AI Front Desk?

As a co-founder and CEO in financial services, I spend a lot of time in meetings and dealing with partners, customers, and operational decisions. We needed a better way to handle incoming calls when our team wasn't immediately available. My AI Front Desk has been useful for that. I particularly like the ability to answer common questions, collect caller information, and transfer calls to the appropriate person when a conversation needs human attention. It gives us more consistent coverage without someone having to monitor the phone constantly. Review collected by and hosted on G2.com.

What do you dislike about My AI Front Desk?

The initial setup took some time because we wanted the responses to fit the way we communicate with customers. I think the customization could be a little more flexible, particularly when our processes or frequently asked questions change. Review collected by and hosted on G2.com.

What problems is My AI Front Desk solving and how is that benefiting you?

Our main issue was missed calls during busy periods and outside regular working hours. We use it as the first point of contact for routine inquiries and potential customer calls. For example, if someone calls while I'm in a meeting, it can answer basic questions and capture their contact details so our team can follow up afterward. That has made our inbound process more reliable and reduced the number of routine calls that reach me or other senior team members directly. After two years, it has become a practical part of our daily communication workflow. Review collected by and hosted on G2.com.