Now it's very easy for the Jira users to create the multilevel select fields and integrate it with the Jira Board so whenever users generate the ticket they can select the value from the cascading multilevel select fields for easier way to identify the issue.<br><br>Users can implement this multi select with their helpdesk and customer support team so whenever they raise an issue highlighted by users they can select it while raising the ticket so the executive does not have to write the detailed information in the ticket description. Multilevel select can also describe the issue very easily.<br><br>As we already integrated our Jira board with EasyBI to create the reports for user stories and tasks assigned to team members so we can use these multilevel select fields in EasyBI as well. Review collected by and hosted on G2.com.

Sometimes it's difficult to communicate to support executives to select the fields while raising the tickets, but sometimes they skip. So user education is important because these fields are optional in nature and can be skipped while raising the tickets. Review collected by and hosted on G2.com.