![Verified User in Sporting Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sporting Goods")
AS

Verified User in Sporting Goods

Mid-Market (51-1000 emp.)

12/13/2023

"A good product ruined by recent recording rate limits on plans"

3/5

What do you like best about Mouseflow?

It's easy to setup and communication from the support team is good. Review collected by and hosted on G2.com.

What do you dislike about Mouseflow?

They have recently added minimum recording rates to their plans. We've gone from being able to record 20% of our traffic which allowed us to capture some insight throughout the month, to being limited to a minimum of 75% of traffic which lasts a week then it stops recording until the credits refresh the following month. Makes the product unsusable for us. Introducing a daily recording limit would have been a better solution. Review collected by and hosted on G2.com.

What problems is Mouseflow solving and how is that benefiting you?

I'ts helping us uncover potential UX problems with our website. Review collected by and hosted on G2.com.

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Response from Lindsay Taylor of Mouseflow

[Editedit](https://www.g2.com/survey_responses/mouseflow-review-9002789/official_response/edit)

Hi There,

Thank you so much for taking the time to share your honest feedback with us.

At Mouseflow, we aim to provide you with high-quality data and establish a basis for identifying areas of potential improvement. Changing the recommended recording rate from 100% can significantly impact data accuracy. Because of this, our new recording limits were released to ensure that all users can collect valuable, accurate data, to better identify impactful improvements across your website and user journey.

We offer a number of alternative options to further reduce recording, such as setting a monthly limit: https://help.mouseflow.com/en/articles/4277814-how-to-limit-the-number-of-recordings-captured-each-month

Or customizing where you're recording: https://help.mouseflow.com/en/articles/4277855-how-to-record-only-certain-pages

Regardless, we want to make sure Mouseflow can best support your needs. Please email our team at support@mouseflow.com and we'd be happy to help out.

Thank you again. ✨

Validated ReviewerSource: Organic

See what 688 reviewers think of Mouseflow

4.6 out of 5 · Verified reviews from real users

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