G2

Sophie v.

Grafisch Vormgever

Mid-Market (51-1000 emp.)

9/7/2026

"Better customer overview, but takes some getting used to"

4/5

What do you like best about monday CRM?

What I like most about monday CRM at Berden is that you can just see quite quickly what is going on with a customer and who is working on what. Before, information could sometimes be a bit all over the place, and now it's much easier to keep track of things. Also for working together with colleagues it helps, because everyone can see the same info and you don’t have to ask around all the time. For me that's probably the biggest plus. Review collected by and hosted on G2.com.

What do you dislike about monday CRM?

What I dislike sometimes is that it can feel like quite a lot of clicking and keeping things up to date. If people don’t use it the same way, it can also get a bit messy pretty fast. And some things are not always very intuitive, so you have to know where to look. Once you get used to it it's fine, but in the beginning it can take some time. Review collected by and hosted on G2.com.

What problems is monday CRM solving and how is that benefiting you?

For us the main thing is that customer information and follow-ups are now much more in one place. Before it was easier to lose track of who contacted who, what was agreed or what still needed to be done. With monday CRM we have a better overview and it saves quite a bit of time searching or asking colleagues for updates. It also makes it easier to make sure customers get a proper follow-up, which is of course important for us at Berden. Review collected by and hosted on G2.com.