G2

Laura C.

Small-Business (50 or fewer emp.)

9/3/2026

"Flexible, Easy-to-Use CRM with a Clear Visual Sales Pipeline"

4/5

What do you like best about monday CRM?

The flexibility and ease of use. monday CRM is highly customizable, so teams can adapt it to their sales process while still having a clear, visual overview of their pipeline and activities. Review collected by and hosted on G2.com.

What do you dislike about monday CRM?

I dislike some advanced CRM features and reporting capabilities can feel less mature than those of more established CRM platforms. While the flexibility is a major strength, setting up more complex sales processes or highly customized reports can sometimes require additional configuration and isn't always as intuitive as it could be. Review collected by and hosted on G2.com.

What problems is monday CRM solving and how is that benefiting you?

monday CRM helps centralize our sales pipeline and customer information, reducing the need to manage data across different tools and spreadsheets. It gives us better visibility into opportunities, follow-ups, and sales activity, while making it easier to standardize and automate parts of the sales process. This saves time, improves organization, and helps the team have a clearer view of what is happening across the pipeline. Review collected by and hosted on G2.com.