It’s very user friendly and intuitive. The platform fits our needs and I am learning more everyday on how we can use it in other areas of our company. Review collected by and hosted on G2.com.

There isn’t a customer service center you can call directly if you have issues which can sometimes be a little frustrating when you are trying to figure something out BUT, I will say, the AI chat bot is very good and can almost answer any question or help you solve any issues. I have been transferred to live agents via chat and email and they are very responsive but depending on what the issue is, it may not be resolved right away and could take days or weeks for a final outcome. I am a little concerned how the new AI features are going to take up credits very quickly and become more pricey than originally thought to be. Review collected by and hosted on G2.com.