--- title: Mojo Helpdesk Reviews meta_title: 'Mojo Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 242 reviews by the users' company size, role or industry to find out how Mojo Helpdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 242 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Mojo Helpdesk Reviews **Vendor:** Mojo Helpdesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 242 ## About Mojo Helpdesk Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting. ## Mojo Helpdesk Pros & Cons **What users dislike:** - Users experience **bugs with layout transitions** and inconsistencies with screenshots in Mojo Helpdesk, impacting usability. (1 reviews) - Users face **button issues** that hinder layout consistency, dark mode usage, and screenshot functionalities in Mojo Helpdesk. (1 reviews) - Users face **editing difficulties** in Mojo Helpdesk, struggling with layout consistency and media handling. (1 reviews) - Users face **formatting issues** with layouts and dark mode, causing inconsistency and trouble with multimedia elements. (1 reviews) - Users face **layout issues** with Mojo Helpdesk, struggling to maintain consistency and utilize dark mode effectively. (1 reviews) - Limited Customization (1 reviews) - Missing Features (1 reviews) - Slow Loading (1 reviews) ## Mojo Helpdesk Reviews ### 1. Perfect Integration, Simple Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo I. D. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Mojo Helpdesk?** I like that we can link Mojo Helpdesk with Google Workspace, which allows quick and accurate access to it. **What do you dislike about Mojo Helpdesk?** I believe that the charts and measurements of the event **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk improves organization and informs us of the response times we provide to our users. We can use that information to improve our performance. ### 2. good enough **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Mojo Helpdesk?** easy to use. easy to configure. Able to configure backround. **What do you dislike about Mojo Helpdesk?** unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. **What problems is Mojo Helpdesk solving and how is that benefiting you?** enable users to escalate issues and problems more efficiently. ### 3. Good for Frequent Users **Rating:** 4.0/5.0 stars **Reviewed by:** Chel M. | Human Resources Associate III, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mojo Helpdesk?** Strong uptime (I think I've only ever seen it down once), responsive UI and user-friendly menu. It's definitely designed to be an app that you're in all the time. There's also a Star Wars UI I've been using and I'm a sucker for baby Yoda. **What do you dislike about Mojo Helpdesk?** The helpdesk isn't the primary means of inquiries from employees so I rely on email notifications to let me know when I need to get into the app to review a ticket. The notification emails when a ticket is assigned to me leaves out one of the most important details: the person who submitted the ticket. This basically forces us to log into the platform to begin troubleshooting the user's issue... not ideal, but understandable for the target users. **What problems is Mojo Helpdesk solving and how is that benefiting you?** The helpdesk is the primary means of contacting our IT department, but my department is HR and we work primarily out of emails and service center phone calls. Mojo Helpdesk allows our IT department to transfer tickets with issues better resolved by HR. ### 4. Mojo is a great help desk system that fulfils all the needs that a ticketing software should! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** I like the personal ticket assignements. Thy are right there in one list and with our SLA's I can seen when one is due. I like how easy it is to catagorize and assign tickets to other techs. **What do you dislike about Mojo Helpdesk?** The search is not allways the smothest. The easy way for me to search is go into our saved searches and go to all. Then at the top I can search for the ticket. When you go to the unasigned You can click one of the buttons on the ticket to assign it to a tech with out going into ticket. I wish you could also choose a catagory for that ticket with out needing to go into the ticket itself. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Making it easy for employees to send help requests. Its a great way to manage all our help request in a fatastic organized manner. Being able to track history of reported issues is amazing. This is way better then our last help desk system Heat. ### 5. Clarity and efficiency for over a decade **Rating:** 5.0/5.0 stars **Reviewed by:** Ellis G. | Associate Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** We love that tickets can be categorized, assigned, tagged, etc, as separate fields, rather than a one-step bucketing of contacts, esp by the user. We can better understand, re-assign, and even export and analyze concerns - and shift assignments among us - pretty easily. **What do you dislike about Mojo Helpdesk?** As a data viz geek, I'd love some charting/thermometer/whatever in the dashboard. And some ways(s) to re-poke members of our team to whom things have been assigned could be helpful. We recently learned that one strand of our Mojo tickets had grown to thousands :o over a period of many years. One of our volunteers jumped in to sort and organize that, but, wowza - some red flags, whether automated or manually triggerable, might have kept us from digging such a deep dark hole. **What problems is Mojo Helpdesk solving and how is that benefiting you?** User account access, password resets, phone number (2FA) authentication; content updates and corrections (eg that feed into phish.net/lyrics); requests for new features, and sometimes legit bug reports on problems with current features... but the vast majority (like, 90-something percent, easy) are garbage (such as purported corrections to content, that aren't correct, lol) so (and i should have said this on the previous page, about sought improvements) a clean system of form-replying would be awesome. By comparison, i have over 60 form replies that i use in emails, for this organization and for other work and other aspects of life. We could handle the overwhelming majority - like 95%+ - of our Mojo tickets, if we could choose a drop-down reply ### 6. One of the simplest, smoothest and best Helpdesk and ticketing tools. **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep C. | Cyber Security Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Mojo Helpdesk?** Mojo Helpdesk has one of the most simplest and user friendly interface for creating and managing tickets. The best thing is that the user learning curve is one of the shortest we have ever seen, even first-time users, find it relatively easier to learn and start working on it as compared to other similar tools. **What do you dislike about Mojo Helpdesk?** Nothing as such has been encountered by me or my collegues that can be said to be someting to be disliked. The only thing, that can be improved is that there could be a text box feature for the reviews, so that why a rating is provided can be conveyed in a few words. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We at our organization, use mojo helpdesk, for customer support ticketing and management. Mojo helpdesk makes it a lot easier to keep track of those tickets and manage them more efficiently than ever. It helps to manage and respond to tickets, and get quick response and resolutions to the tickets. Our customers find it a lot easier with mojo to raise and track support tickets. ### 7. Provide enterprise technical support using Mojo Helpdesk tickets. **Rating:** 4.5/5.0 stars **Reviewed by:** Arusha L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Mojo Helpdesk?** I have had the opportunity to browse through all the features offered by Mojo Helpdesk, and certainly one of my favorites is the FAQ management because you can schedule tickets for frequently asked questions from customers, automating all this service, just press a button, and you can organize all the solutions which are organized according to the need that the user has, all this can be done from a CSV file which can be imported and exported. The possibility of organizing the whole company by teams is another excellent option of Mojo Helpdesk since you can create for example a team of the IT department, all this using usernames or emails. It is possible to automate the entire workflow as they offer bots that take care of requests, for example, you can rate the level of service or get a received ticket message. **What do you dislike about Mojo Helpdesk?** The interface is very ambiguous you are always on the same thing, it is very easy to understand, but I would like more customization, so far the strongest integration is with Azure, I hope they continue working on ClassLink. The statistical analysis of the tickets that are handled are uninformative, we need better graphs and metrics within the program. The personal help center does not always have the best answers to problems, they should organize support better. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is used as the main support axis because with ticket scheduling we can respond to problems more easily, for example if a user has problems with any application or service we develop or simply wants to consult any of our services, he writes us an email or an email, with Mojo Helpdesk we generate automatic responses to these problems freeing time load for our departments. Thanks to this service we have been able to improve the interaction with the customer, we have also recently implemented it to see the performance of the agents we manage in our IT team. **Official Response from Jose Salazar:** > Thank you for sharing feedback on our interface. The dashboard features reporting based on three levels: queues, types, and tags. This way you can segment your graphs & reports based on queues, types, and tags mainly. The insights are simple but dynamic when you use all 3 levels in your reporting. Nevertheless, we understand your feedback as we try to build a more sophisticated view of your team and requests. ### 8. Technology support technician **Rating:** 4.0/5.0 stars **Reviewed by:** DOUGLAS C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** easy to navigate, easy to use and easy to find features. I like using the force theme on the application. The application seems user friendly even on mobile devices. **What do you dislike about Mojo Helpdesk?** limited UI themes, the new MOJO heldesk experience does not appeal as mch as the old version which i use mostly. If there was more theme options it would be more of a Classlink like experiance where you can make a piece of software you use daily more customizable and personable. Also which you could access canned responses and all of the features such as uploading attachments from mobile view of the application. I have to switch to desktop view to get access to these. **What problems is Mojo Helpdesk solving and how is that benefiting you?** allows us to connect to educational staff when they have technological issues with their equipment. It gives a seameless direct communication from within the helpdesk via email. ### 9. a pleasant helpdesk experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Cyber Security Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Mojo Helpdesk?** i love the functionalities it offers, it says helpdesk and it does that, completely and great. each required option is there nothing is amiss and requirements are fulfiled for a successful helpdesk operation. **What do you dislike about Mojo Helpdesk?** having been on helpdesk in the start of career and using lots of different helpdesk software, i have seen some great UI/UX out there, which is extremely important with a helpdesk system. unfortunately, mojo leaves something to be desired. they have recently come out with the new UI, and while i admit its a great plus from the old UI. it still can be better. **What problems is Mojo Helpdesk solving and how is that benefiting you?** mojo helpdesk is our primary helpdesk solution, it helps our customer to reach us for support operations with effective ticketing and management. we have been running this for quite sometime and till now it has helped us at each step. ### 10. Excellent solution for creating, customizing, and automating ticket responses. **Rating:** 4.0/5.0 stars **Reviewed by:** Nguyen V. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Mojo Helpdesk?** Mojo Helpdesk offers the best tools for ticket customization that I could test. Its interface is really easy to understand since you created the account. You can easily create your first ticket from the mojo admin bar. I can attach files, add personal notes to each ticket, and automate responses at my convenience. The customer support center is very complete; it has a help desk to help you understand the program step by step; they also offer excellent guarantees on the whole service; they also give you advice for the solution of any problem; and it is quite easy to import data; in fact, they offer the CSV format. Very common in most cases. You can group all your contacts into groups and send them tickets by category. The topic management option provides a complete and distributed organization. I like the way their whole service is configured. **What do you dislike about Mojo Helpdesk?** I have full confidence in what this company has created. I really have very few complaints regarding this product. The daily ticket count needs to be adjusted; I hope they improve it in the future, but it is understandable since they are in beta. The SLA panel needs to be polished a lot more, adding more backgrounds and improving the images. **What problems is Mojo Helpdesk solving and how is that benefiting you?** By being able to better manage the help tickets we send to our customers, we have been able to organize our services much better. Automating our responses with Mojo tickets was the best choice we could have made; it saves us a lot of time in solving concerns, and we have also had the ability to follow up on work requests and respond faster. **Official Response from Jose Salazar:** > Thank you for reviewing Mojo Helpdesk's interface and navigation overall. Customizing tickets and automating sequences that saves time while organizing the service you provide to your customers is Mojo Helpdesk's #1 goal. Currently Mojo Helpdesk is developing a new view and new experience, so we understand your feedback in terms of which features could be better polished. It's clear the value Mojo Helpdesk brings to your role every day, and we have taken note of what our user base has in common with your feedback. ## Mojo Helpdesk Discussions - [work on Graphical Report](https://www.g2.com/discussions/work-on-graphical-report) - 1 comment, 1 upvote - [For Report of Monthly Data](https://www.g2.com/discussions/for-report-of-monthly-data) - 1 comment, 1 upvote - [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote - [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments - [View Mojo Helpdesk pricing details and edition comparison](https://www.g2.com/products/mojo-helpdesk/reviews/mojo-helpdesk-review-4897676?section=pricing&secure%5Bexpires_at%5D=2026-07-11+02%3A36%3A36+-0500&secure%5Bsession_id%5D=3b65ee2a-d4f6-4a74-bace-cb1124e26d40&secure%5Btoken%5D=d9918517eb53b5bd974b0c250ea15fa4463fef5d810853f9b80cead72ed16c52&format=llm_user) ## Mojo Helpdesk Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) ## Mojo Helpdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Process** - Mentions - Tickets - Macros **Analytics** - Trends - Performance Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Mojo Helpdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,509 reviews)