--- title: Mojo Helpdesk Reviews meta_title: 'Mojo Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 242 reviews by the users' company size, role or industry to find out how Mojo Helpdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 242 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Mojo Helpdesk Reviews **Vendor:** Mojo Helpdesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 242 ## About Mojo Helpdesk Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting. ## Mojo Helpdesk Pros & Cons **What users dislike:** - Users experience **bugs with layout transitions** and inconsistencies with screenshots in Mojo Helpdesk, impacting usability. (1 reviews) - Users face **button issues** that hinder layout consistency, dark mode usage, and screenshot functionalities in Mojo Helpdesk. (1 reviews) - Users face **editing difficulties** in Mojo Helpdesk, struggling with layout consistency and media handling. (1 reviews) - Users face **formatting issues** with layouts and dark mode, causing inconsistency and trouble with multimedia elements. (1 reviews) - Users face **layout issues** with Mojo Helpdesk, struggling to maintain consistency and utilize dark mode effectively. (1 reviews) - Limited Customization (1 reviews) - Missing Features (1 reviews) - Slow Loading (1 reviews) ## Mojo Helpdesk Reviews ### 1. Its good as a ticketing service **Rating:** 4.0/5.0 stars **Reviewed by:** Akilesh N. | Product support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Mojo Helpdesk?** it is user friendly and has a good UI like the dark theme **What do you dislike about Mojo Helpdesk?** it is a good ticketing tool but needs a more complex segregation system for ticketing **Recommendations to others considering Mojo Helpdesk:** it is good for logging tickets **What problems is Mojo Helpdesk solving and how is that benefiting you?** we mainly use mojo for ticketing but mojo only does bare minimum in segregation ### 2. Excellent value for money **Rating:** 3.5/5.0 stars **Reviewed by:** Alex C. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Mojo Helpdesk?** The cost. The support is quick. The new layout is much cleaner. **What do you dislike about Mojo Helpdesk?** It's not the most polished. Admin settings can sometimes be a bit difficult to find/understand. It's really not that bad though when considering the cost compared to alternatives. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Managing correspondence on user issues. ### 3. easy and helpful helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Mojo Helpdesk?** mojo helpdesk provides a great platform to support our users with their IT requests. it provides an easy to use interface with great communication with the team . resulting in fast problem resolution **What do you dislike about Mojo Helpdesk?** the mobile application does not work really well, the reports cannot be customised a lot, we are limited in the reports we can generate **What problems is Mojo Helpdesk solving and how is that benefiting you?** we resolve all of our IT helpdesk issues related to infrastructure and application support. in addition to solving facility management tickets and fleet issues with the cars ### 4. Mojo has provided a streamlined way of processing staff and student tickets. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Mojo Helpdesk?** I like that staff can email to create a ticket. **What do you dislike about Mojo Helpdesk?** I would like a less cost-prohibitive way of integrating tickets with our SIS (Student Information System), PowerSchool. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We can offer students and staff a way to raise concerns and get quick feedback via FAQ. **Official Response from Nicholas Philip:** > Thank you so much for the review. I will talk to the development to see if we can fix that issue. ### 5. Mojo Helpdesk in Education **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Mojo Helpdesk?** We love that we can have multiple queues for technology and maintenance departments. **What do you dislike about Mojo Helpdesk?** Nothing - It does everything we need it to. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Google SSO makes it easy for teachers to quickly submit a ticket - whether for IT or maintenance making everyone more productive. ### 6. The best helpdesk that I've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mojo Helpdesk?** Fully functional helpdesk with time tracking, great filters, automation, tags for tickets, and a knowledge database. **What do you dislike about Mojo Helpdesk?** The mobile client is a bit lacking and the cost can quickly escalate, based on the number of users. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Tracking of customer issues, allowing easy hand-off between colleagues, and great reporting. ### 7. Fan of MOJO Helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mojo Helpdesk?** I have been using MOJO Helpdesk for almost 10 years and it is a great ticketing system. It is very user-friendly! **What do you dislike about Mojo Helpdesk?** I don't believe there is anything that I dislike about MOJO Helpdesk **What problems is Mojo Helpdesk solving and how is that benefiting you?** MOJO helps us easily assign tickets to colleagues and keep work organized. ### 8. Mojo Helpdesk is a solid solution for any company with an IT department. **Rating:** 4.5/5.0 stars **Reviewed by:** Alana P. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mojo Helpdesk?** I like that Mojo is very customizable... **What do you dislike about Mojo Helpdesk?** At times the interface can be a bit slow **What problems is Mojo Helpdesk solving and how is that benefiting you?** Everyday tech problems are being solved at our company, and the fact that we can utilize the Staff Knowledge base to reference is a plus. ### 9. Just what we need **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mojo Helpdesk?** The site is very easy to navigate through and works well for our current needs. We are able to keep track of all customer issues and resolve them as needed. **What do you dislike about Mojo Helpdesk?** We need more reporting tools to manage Help Desk Personnel. There are also some customers that we cannot work with through the site because our customer uses another Helpdesk (Zendesk). **Recommendations to others considering Mojo Helpdesk:** more reporting tools. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We are able to take customer complaints and issues and work them through to completion. ### 10. it working great... but it would be better if there is a application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Mojo Helpdesk?** it is great that I can add picture by draging it directly. **What do you dislike about Mojo Helpdesk?** it is Working not good with Mobil borser and it will be better with application. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We can keep tracking with our serviced job and it can recorder all info **Official Response from Nicholas Philip:** > Thank you so much for the review! I can ask the dev team to see if they can make mojo more compatible with a mobile browser. ### 11. Mojo Helpdesk has been an easy transition from our previous Help Desk ticketing system. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mojo Helpdesk?** Having the ability to focus on those tickets that have been assigned to me. **What do you dislike about Mojo Helpdesk?** Star Rating. It's not a fair judgment on how work was performed. Clients may not be technically sound to understand what is happening and will give you a low rating when there are times technology is not functioning as intended. **Recommendations to others considering Mojo Helpdesk:** Try it **What problems is Mojo Helpdesk solving and how is that benefiting you?** We are solving multiple scopes of issues with Mojo Helpdesk. The benefits have been the organizing of tickets. ### 12. great apps **Rating:** 3.5/5.0 stars **Reviewed by:** Ramesh R. | IT EXECUTIVE, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2022 **What do you like best about Mojo Helpdesk?** the layout is easy to use and understand **What do you dislike about Mojo Helpdesk?** sometimes it is a bit slow and more theme style **Recommendations to others considering Mojo Helpdesk:** More services **What problems is Mojo Helpdesk solving and how is that benefiting you?** tracking easy ### 13. Very efficient way of dealing with IT issues **Rating:** 4.5/5.0 stars **Reviewed by:** Luc R. | Consultant of business proces, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mojo Helpdesk?** a structurised system to deal with IT problems **What do you dislike about Mojo Helpdesk?** the way IT deals with it..., the follow up is not always to the point **What problems is Mojo Helpdesk solving and how is that benefiting you?** the computerized business process is not always accurate, bugs who needs to be solved ### 14. The best way to address concerns and how it's embedded to email **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Mojo Helpdesk?** No wait time. Instant messages and conversations can go on until closed. **What do you dislike about Mojo Helpdesk?** Not a dislike but trying to gather data for reports is a challenge. **What problems is Mojo Helpdesk solving and how is that benefiting you?** No problems so far. ### 15. Digital Learning Coach **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Mojo Helpdesk?** I like the ease of use overall. It works with Google single sign on. **What do you dislike about Mojo Helpdesk?** I have not found anything yet that I do not like. **Recommendations to others considering Mojo Helpdesk:** Great product! As an agent, I have no complaints. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I am in an instructional technology department for a school district. It has been nice to have different items go straight to the person who deals with that problem. ### 16. This platform is very helpful to track a daily status of different activity. **Rating:** 4.0/5.0 stars **Reviewed by:** Aditya M. | Product Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Mojo Helpdesk?** With its super convenient user interface, I can create the documentation and multiple tickets with relevant taglines. **What do you dislike about Mojo Helpdesk?** This mojo product is amazing, it's very helpful in my day to day company activities. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I am creating the documents and multiple tickets on the daily basis along with their status to keep a record of it. It's very easy to do daily tasking. ### 17. JK Mojo Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mojo Helpdesk?** Prioritizes client requests It is easy to learn and use It can be customized **What do you dislike about Mojo Helpdesk?** Not able to change who receives a response **What problems is Mojo Helpdesk solving and how is that benefiting you?** Prioritizes help desk requests **Official Response from Nicholas Philip:** > Thank you for the response; I will talk to the development team to see if we can solve this problem! ### 18. Eassy ticketing tool for small bussiness operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Mojo Helpdesk?** creating the ticket there are many options like we can directly create from the email so it will be easy for the customer to log an incident and the user interface is user friendly **What do you dislike about Mojo Helpdesk?** Maybe its good to add more visualization dashboards so its will be easy for agent or admin to track the information about the tickets worked and all other details **What problems is Mojo Helpdesk solving and how is that benefiting you?** I was mostly working on creating the tickets and its easy because we are working with different clients so its easy to maintain the incidents by the group and easy to track ### 19. Great pricing and leader board system **Rating:** 4.0/5.0 stars **Reviewed by:** Vihar P. | Cloud Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Mojo Helpdesk?** The pricing is probably one of the cheapest. Ranking system is awesoem **What do you dislike about Mojo Helpdesk?** Logging and reporting is subpar Not many customization options **What problems is Mojo Helpdesk solving and how is that benefiting you?** Tracking customer requests and centralizing ticketing of customer issues in one place ### 20. Capable help desk software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Mojo Helpdesk?** Easy to view & organize tickets; easy to add "staff only" notes to tickets **What do you dislike about Mojo Helpdesk?** clunky interface for changing settings; Help Desk icon located at very bottom of Google Apps in Workspace **What problems is Mojo Helpdesk solving and how is that benefiting you?** keep track of tech & facilities needs for our staff ### 21. Great system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mojo Helpdesk?** It's fast and to the point and I get quick responses once tickets are filled. **What do you dislike about Mojo Helpdesk?** That anytime I forget my password it takes a while to get a new one **Recommendations to others considering Mojo Helpdesk:** Great system no problems so far. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I am solving facilities problems at clinics and receive all my updates fast. ### 22. Mojo Helpdesk - Organized well **Rating:** 4.5/5.0 stars **Reviewed by:** Shane P. | Sr. Data Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Mojo Helpdesk?** The idea of having a dashboard around analytical insight and reporting is a nice complement to the product. It also has priority incident levels in the queue to manage along with the time it was last updated. Moreover, there is a good description on any assignments and the queue has information on Agent, resolution and can have a lot of notes included as a resolution wiht corresponding attachments. I think the features and breakdowns are very nicely laid through. **What do you dislike about Mojo Helpdesk?** Maybe the creating a new trigger can have some more development within customizable automation scripts. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Assignment of tasks to others, prioritization on incident levels and monitoring around any SLA's in place. Have seen there being a benefit of looking at views and getting it where tags can be included. ### 23. Works great. Feedback makes connivance easy **Rating:** 5.0/5.0 stars **Reviewed by:** Matt K. | Digital Learning Coach, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Mojo Helpdesk?** Feedback from both parties make ticket communication great **What do you dislike about Mojo Helpdesk?** Nothing. Everything seems to be working great with Mojo in our school district **What problems is Mojo Helpdesk solving and how is that benefiting you?** Cuts down on emails. Can require necessary information ### 24. Mojo is a great tool!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro M. | Customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Mojo Helpdesk?** Is a great tool for work! I really recommend it **What do you dislike about Mojo Helpdesk?** there is nothing to dislike, MOJO works great! **What problems is Mojo Helpdesk solving and how is that benefiting you?** organization, operations, we do everything with MOJO. ### 25. Review of Mojo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Mojo Helpdesk?** Mojo Helpdesk great tools for Help Desk Team and For support Team. **What do you dislike about Mojo Helpdesk?** No point and statement to dislike this application. **Recommendations to others considering Mojo Helpdesk:** I want suggest team to working or reporting and deshboard part **What problems is Mojo Helpdesk solving and how is that benefiting you?** this application solves the problems of the company to generate a report of total help desk tickets in a single console. ### 26. Simple and easy to use. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mojo Helpdesk?** Its easy to navigate and very user-friendly. **What do you dislike about Mojo Helpdesk?** The look needs a more uptodate look. Its too basic. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Tech repairs and software issues ### 27. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mojo Helpdesk?** The display and organization of the principal panel **What do you dislike about Mojo Helpdesk?** That´s there only two options of backgrounds **Recommendations to others considering Mojo Helpdesk:** None **What problems is Mojo Helpdesk solving and how is that benefiting you?** The organization of all the requirements ### 28. We've used Mojo Helpdesk for over 10 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Mojo Helpdesk?** The updates and enhancements that they've added are great. **What do you dislike about Mojo Helpdesk?** It would be great if there was a salesforce integration. **Recommendations to others considering Mojo Helpdesk:** It does a great job at tracking our support tickets. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We use it to track IT tickets, Facilities Tickets and HR requests ### 29. A helpdesk solution that is reliable and easier to use **Rating:** 4.5/5.0 stars **Reviewed by:** Mayank B. | Associate Manager (ECM) , Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Mojo Helpdesk?** MOJO helpdesk is very easy to set up and use and easy to provide training to users. MOJO helpdesk is a value for money and cost effective solution. Tickets can be created easily through email requests. Email replies are also added to the ticket comments. Custom forms can be created and used to enter detail on support issues. Contact support is extremely responsive and helpful. **What do you dislike about Mojo Helpdesk?** Dubplicate tickets are not allowed ( though this is a plus point but creates and issue for users if the similar ticket is raised by 2 different users at different locations) If there is no workaround for a certain feature, we need to contact the support and they address it only in the next release.Sometime software change requests are delayed. Reporting needs improvement. In built reports are limited - most of the time we need to build custom reports. **Recommendations to others considering Mojo Helpdesk:** This is a great tool , very easy and convenient and affordable too. Helps you with online ticket tracking perfectly even through emails. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We were using MOJO helpdesk as service portal where users/customers could easily submit tickets for the general IT issues. Users were able to directly send emails for creating support tickets. It was cost-effective alternative to service now (though service now provides more features but it also involved development cost to us) and helped to track the ticket history and assignment in a easy to use, simpler and cleaner UI. ### 30. alan's review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Animation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Mojo Helpdesk?** the slick new design, it's clutter-free and easy to navigate **What do you dislike about Mojo Helpdesk?** getting used to all the menus that have been moved around **Recommendations to others considering Mojo Helpdesk:** try it out at least, **What problems is Mojo Helpdesk solving and how is that benefiting you?** all-round IT issues, the triggers are very helpful helping you customize mojo the way you want it ### 31. Mojo to streamline IT support request **Rating:** 4.5/5.0 stars **Reviewed by:** Anurag S. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Mojo Helpdesk?** Mojo can keep things organized and ticket resolution is way more effective by adding tags. We can automate repetitive tasks to save time and effort. Help Desk CRM integration is another cool feature you can use. **What do you dislike about Mojo Helpdesk?** It is difficult to set priority level of a ticket, for now they are set by default and can not be changed. For anything additional, you have to revert back to data export which is quite frustrating sometimes. **Recommendations to others considering Mojo Helpdesk:** Looking at its features with such comforting price offers, you should definitely switch to Mojo helpdesk for ticket resolution. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I am using mojo helpdesk to track and resolve tickets. Onboarding journey is just like a cake walk if your are using Mojo helpdesk. The biggest benefit is that all features are available but at a very discounted agent price so it was cost effective. ### 32. Easy to use ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Mojo Helpdesk?** Easy to use, easy to assign and reassign tickets, color coded ticket status **What do you dislike about Mojo Helpdesk?** the interface could look more modern. would like a widget page with graphs **Recommendations to others considering Mojo Helpdesk:** Great product! Highly recommend **What problems is Mojo Helpdesk solving and how is that benefiting you?** ticketing for student and faculty technology problems ### 33. Amazing product **Rating:** 4.5/5.0 stars **Reviewed by:** Abhaya P. | Senior SDET, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Mojo Helpdesk?** The product is very intuitive and uses analytics to capture human sentiments. It helps customers to get their queries resolved in a much faster way **What do you dislike about Mojo Helpdesk?** The app hangs a bit once it becomes data-heavy. You need to work on the performance issues. **Recommendations to others considering Mojo Helpdesk:** I strictly recommend more people to use Mojo Helpdesk as it is very easy to use and helps answer your customer queries in a more faster way. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I am trying to resolve my customer issues with the help of the Mojo Helpdesk. I can resolve them quickly and completely ### 34. One of the best cloud based help desk system **Rating:** 4.0/5.0 stars **Reviewed by:** Deepak S. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Mojo Helpdesk?** Easy to setup and run. Built in reports and measure customer satisfaction. Constantly updates with new features. Quickly responds to the quarries. **What do you dislike about Mojo Helpdesk?** Unable to customise the ticket priority level. Text box selection issue. **Recommendations to others considering Mojo Helpdesk:** Great work by the group. Keep it up **What problems is Mojo Helpdesk solving and how is that benefiting you?** We are using mojo help desk service portal to manage customer tickets in IT issues. The users can directly send mails for creating support ticket. This is cost effective. It has various features easy to use and simple as well as cleaner user interface ### 35. Mojo Helpdesk helps in managing Bug fixes, maintenance requests effectively **Rating:** 4.5/5.0 stars **Reviewed by:** Anshul J. | Scrum Master, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Mojo Helpdesk?** Mojo helpdesk manages customer & employee requests in a very effective and productive way and also centralizes team communication within the ticket. **What do you dislike about Mojo Helpdesk?** Nothing UI can be improved further for better user experience and Support can be extended to 24*7 **What problems is Mojo Helpdesk solving and how is that benefiting you?** It provides time tracking, helps in keep internal notes and customer responses in one place helps in aging summary by knowing what tickets are open and for how long. ### 36. Personal Assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Sankul R. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2021 **What do you like best about Mojo Helpdesk?** Mojo help desk is used in almost each and every functions of the organisation which include tracking customers and employees requests so that there won't be any loopholes **What do you dislike about Mojo Helpdesk?** Cost of the software can be less. Rest everything is upto mark **What problems is Mojo Helpdesk solving and how is that benefiting you?** It uses the concept of Cloud ticket . Keeping tracks of all the service request for better serving of customer and employees of the organisation. ### 37. Best tracking Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Mojo Helpdesk?** Mojo helpdesk provides best in class customer service **What do you dislike about Mojo Helpdesk?** Improvements to be made in reporting tickets. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo helpdesk is being used to resolve tickets.It is very use and handy to use ### 38. Mojo Helpdesk is an invaluable platform for companies **Rating:** 4.5/5.0 stars **Reviewed by:** Guillermo L. | Ingeniero de soporte técnico, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Mojo Helpdesk?** Mojo Helpdesk has a very fast platform available to customers, standing out for the large number of users it can face without slowing down. What I like most is its integration of email with Yahoo, to track tickets, problems and queries through the help desk. **What do you dislike about Mojo Helpdesk?** The platform receives maintenance frequently and although they notify that such updates will be carried out, the service is almost useless in the hours that maintenance is performed, causing us to lose service availability and delaying our response times. **Recommendations to others considering Mojo Helpdesk:** This software has excellent features and has a fast and stable user interface. Without a doubt, this program will help you easily scale tickets and allow you to manage emails. I highly recommend it for companies that have a large number of users to attend and their previous helpdesk services do not withstand the workload. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk has facilitated customer interaction with our customer service agents, since previously the incidents were carried out by email where many times they were not answered in time because there were problems with the provider or the email was sent to the spam folder. ### 39. Review of Mojo Helpdesk features **Rating:** 4.5/5.0 stars **Reviewed by:** Damian H. | Ingeniero de soporte, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Mojo Helpdesk?** What I highlight most about Mojo Helpdesk is its web portal, which allows you to add content that serves to notify users. On the other hand, I find it very interesting and important for a helpdesk service that has multi language, in order to offer full technical assistance. I like being able to customize the ticket forms and also to integrate them with email. **What do you dislike about Mojo Helpdesk?** The platform can be confusing at the beginning and it may take some time to learn how to use it, however, it has a lot of documentation online and then performing the procedures is very simple. **Recommendations to others considering Mojo Helpdesk:** If you are looking for a multi-platform helpdesk tool that allows you to keep your work team connected to different devices, Mojo Helpdesk is your choice. It can resolve technical support issues and keep all staff notified. I recommend it. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk helps us measure the performance of our customer service users and provides us with useful tips to get the most out of the platform. In addition, we have colleagues who must leave the office on a daily basis and can use the mobile application to continue receiving notifications of incidents and to be able to track them. It should be noted that the mobile application is available for Android and iOS. ### 40. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2019 **What do you like best about Mojo Helpdesk?** Mojo is very easy in terms of submitting help tickets, every area is clearly distinguishable. **What do you dislike about Mojo Helpdesk?** Interface seems very outdated and stuck in the past, could be more refined. **Recommendations to others considering Mojo Helpdesk:** Make the interface more 2019, right now it seems stuck in the past. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Problems of not having a single system/location where all staff requests and problems are held. The biggest benefit is having a system where all employees can request/notify others of problems, and also track their progress to solving them. ### 41. Mojo is good, but needs to integrate with project management software. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2019 **What do you like best about Mojo Helpdesk?** Once request forms are setup, it is easy to share the link, fill out the form and receive notifications. **What do you dislike about Mojo Helpdesk?** It doesn't integrate seamlessly with Basecamp project management software. We have to use Zapier and it's very limited in what it pulls. The formatting is messy as well. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We have multiple campuses who submit multiple types of requests to our corporate team. This has put all requests in one place. ### 42. Does it's job well for employees **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Mojo Helpdesk?** It's easy to log and track tickets with IT. Easy to check status. Sends email correspondence when status updated or request logged. **What do you dislike about Mojo Helpdesk?** From an employee perspective - it's no different than sending an email - it's just another portal we are asked to use. Although I am sure there is more benefit on the IT side to organize requests. **Recommendations to others considering Mojo Helpdesk:** Give it a try - benefit for using it is for IT benefit only. Other departments just funnel requests through it - but it's easy to use. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Keep IT requests centralized and organized. Ensures requests are dealt with on a timely basis + not forgotten. ## Mojo Helpdesk Discussions - [work on Graphical Report](https://www.g2.com/discussions/work-on-graphical-report) - 1 comment, 1 upvote - [For Report of Monthly Data](https://www.g2.com/discussions/for-report-of-monthly-data) - 1 comment, 1 upvote - [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote - [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments - [View Mojo Helpdesk pricing details and edition comparison](https://www.g2.com/products/mojo-helpdesk/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+02%3A30%3A58+-0500&secure%5Bsession_id%5D=d82efe4d-e488-4046-8627-691ace3fb26e&secure%5Btoken%5D=925831d0464e6317a6d2dcabb3937cd28de5c054f1cca326c59587483f1b761a&format=llm_user) ## Mojo Helpdesk Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) ## Mojo Helpdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Process** - Mentions - Tickets - Macros **Analytics** - Trends - Performance Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Mojo Helpdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,675 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,646 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,503 reviews)