The idea of having a dashboard around analytical insight and reporting is a nice complement to the product. It also has priority incident levels in the queue to manage along with the time it was last updated. Moreover, there is a good description on any assignments and the queue has information on Agent, resolution and can have a lot of notes included as a resolution with corresponding attachments. I think the features and breakdowns are very nicely laid through. Review collected by and hosted on G2.com.

Maybe the creating a new trigger can have some more development within customizable automation scripts. Review collected by and hosted on G2.com.