It's been two months since this profile received a new review

Shane P.

Sr. Data Scientist

Enterprise (> 1000 emp.)

7/29/2021

"Mojo Helpdesk - Organized well"

4.5/5

What do you like best about Mojo Helpdesk?

The idea of having a dashboard around analytical insight and reporting is a nice complement to the product. It also has priority incident levels in the queue to manage along with the time it was last updated. Moreover, there is a good description on any assignments and the queue has information on Agent, resolution and can have a lot of notes included as a resolution wiht corresponding attachments. I think the features and breakdowns are very nicely laid through. Review collected by and hosted on G2.com.

What do you dislike about Mojo Helpdesk?

Maybe the creating a new trigger can have some more development within customizable automation scripts. Review collected by and hosted on G2.com.

Mojo Helpdesk Reviews & Product Details

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

Seller

Mojo Helpdesk

Discussions

Mojo Helpdesk Community

Languages Supported

German, English, French, Polish, Portuguese, Spanish, Turkish

Overview by

Joanna Lerond

Pricing

Pricing provided by Mojo Helpdesk.

TEAM

$14.00

1 Agents Per Month

BUSINESS

$24.00

1 Agents Per Month

View More Pricing Information

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Mojo Helpdesk Media

Mojo Helpdesk Demo - Ticket List and Left Navigation

The Mojo Helpdesk left navigation provides quick access to tickets, reports, contacts, knowledge base solutions, and settings. The ticket list is customizable.

Mojo Helpdesk organizes content on the left whereas the secondary information is on the right. Quick access to mini-apps (tasks, knowledge base suggester, conversation history, and more) is found in the right column.

Mojo Helpdesk Demo - Customer Conversation History

Access previous customer conversations in a jiffy.

Mojo Helpdesk Demo - Knowledge Base Suggester

Mojo suggests existing knowledge base solutions based on the ticket content. This can save considerable time when looking for a solution.

Mojo Helpdesk Demo - Reporting Dashboard

Easily create a dashboard by department, product, queue, etc…

Mojo Helpdesk Demo - Branded Help Center

The branding of the help center can be customized using a tiny but powerful setting window. An in-context preview shows the changes in real-time.

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Verified User in Food Production

Mid-Market (51-1000 emp.)

8/10/2023

"good enough"

3.5/5

What do you like best about Mojo Helpdesk?

easy to use. easy to configure. Able to configure backround. Review collected by and hosted on G2.com.

What do you dislike about Mojo Helpdesk?

unable to keep the same layout and go into dark mode. need more layouts.

Some time trouble with screenshots and pictures. Review collected by and hosted on G2.com.

Chel M.

Human Resources Associate III

Mental Health Care

Mid-Market (51-1000 emp.)

8/9/2023

"Good for Frequent Users"

4/5

What do you like best about Mojo Helpdesk?

Strong uptime (I think I've only ever seen it down once), responsive UI and user-friendly menu. It's definitely designed to be an app that you're in all the time. There's also a Star Wars UI I've been using and I'm a sucker for baby Yoda. Review collected by and hosted on G2.com.

What do you dislike about Mojo Helpdesk?

The helpdesk isn't the primary means of inquiries from employees so I rely on email notifications to let me know when I need to get into the app to review a ticket. The notification emails when a ticket is assigned to me leaves out one of the most important details: the person who submitted the ticket. This basically forces us to log into the platform to begin troubleshooting the user's issue... not ideal, but understandable for the target users. Review collected by and hosted on G2.com.

Andrew N.

Mid-Market (51-1000 emp.)

8/8/2023

"Mojo is a great help desk system that fulfils all the needs that a ticketing software should!"

4.5/5

What do you like best about Mojo Helpdesk?

I like the personal ticket assignements. Thy are right there in one list and with our SLA's I can seen when one is due.

I like how easy it is to catagorize and assign tickets to other techs. Review collected by and hosted on G2.com.

What do you dislike about Mojo Helpdesk?

The search is not allways the smothest. The easy way for me to search is go into our saved searches and go to all. Then at the top I can search for the ticket.

When you go to the unasigned You can click one of the buttons on the ticket to assign it to a tech with out going into ticket. I wish you could also choose a catagory for that ticket with out needing to go into the ticket itself. Review collected by and hosted on G2.com.

Ellis G.

Associate Professor

Small-Business (50 or fewer emp.)

8/15/2023

"Clarity and efficiency for over a decade"

5/5

What do you like best about Mojo Helpdesk?

We love that tickets can be categorized, assigned, tagged, etc, as separate fields, rather than a one-step bucketing of contacts, esp by the user. We can better understand, re-assign, and even export and analyze concerns - and shift assignments among us - pretty easily. Review collected by and hosted on G2.com.

What do you dislike about Mojo Helpdesk?

As a data viz geek, I'd love some charting/thermometer/whatever in the dashboard. And some ways(s) to re-poke members of our team to whom things have been assigned could be helpful. We recently learned that one strand of our Mojo tickets had grown to thousands :o over a period of many years. One of our volunteers jumped in to sort and organize that, but, wowza - some red flags, whether automated or manually triggerable, might have kept us from digging such a deep dark hole. Review collected by and hosted on G2.com.

What problems is Mojo Helpdesk solving and how is that benefiting you?

User account access, password resets, phone number (2FA) authentication; content updates and corrections (eg that feed into phish.net/lyrics); requests for new features, and sometimes legit bug reports on problems with current features... but the vast majority (like, 90-something percent, easy) are garbage (such as purported corrections to content, that aren't correct, lol) so (and i should have said this on the previous page, about sought improvements) a clean system of form-replying would be awesome. By comparison, i have over 60 form replies that i use in emails, for this organization and for other work and other aspects of life. We could handle the overwhelming majority - like 95%+ - of our Mojo tickets, if we could choose a drop-down reply Review collected by and hosted on G2.com.

Sandeep C.

Cyber Security Associate

Mid-Market (51-1000 emp.)

8/11/2023

"One of the simplest, smoothest and best Helpdesk and ticketing tools."

4.5/5

What do you like best about Mojo Helpdesk?

Mojo Helpdesk has one of the most simplest and user friendly interface for creating and managing tickets.

The best thing is that the user learning curve is one of the shortest we have ever seen, even first-time users, find it relatively easier to learn and start working on it as compared to other similar tools. Review collected by and hosted on G2.com.

What do you dislike about Mojo Helpdesk?

Nothing as such has been encountered by me or my collegues that can be said to be someting to be disliked. The only thing, that can be improved is that there could be a text box feature for the reviews, so that why a rating is provided can be conveyed in a few words. Review collected by and hosted on G2.com.

What problems is Mojo Helpdesk solving and how is that benefiting you?

We at our organization, use mojo helpdesk, for customer support ticketing and management.

Mojo helpdesk makes it a lot easier to keep track of those tickets and manage them more efficiently than ever.

It helps to manage and respond to tickets, and get quick response and resolutions to the tickets.

Our customers find it a lot easier with mojo to raise and track support tickets. Review collected by and hosted on G2.com.

Arusha L.

Small-Business (50 or fewer emp.)

8/1/2023

"Provide enterprise technical support using Mojo Helpdesk tickets."

4.5/5

What do you like best about Mojo Helpdesk?

I have had the opportunity to browse through all the features offered by Mojo Helpdesk, and certainly one of my favorites is the FAQ management because you can schedule tickets for frequently asked questions from customers, automating all this service, just press a button, and you can organize all the solutions which are organized according to the need that the user has, all this can be done from a CSV file which can be imported and exported. The possibility of organizing the whole company by teams is another excellent option of Mojo Helpdesk since you can create for example a team of the IT department, all this using usernames or emails. It is possible to automate the entire workflow as they offer bots that take care of requests, for example, you can rate the level of service or get a received ticket message. Review collected by and hosted on G2.com.

What do you dislike about Mojo Helpdesk?

The interface is very ambiguous you are always on the same thing, it is very easy to understand, but I would like more customization, so far the strongest integration is with Azure, I hope they continue working on ClassLink. The statistical analysis of the tickets that are handled are uninformative, we need better graphs and metrics within the program. The personal help center does not always have the best answers to problems, they should organize support better. Review collected by and hosted on G2.com.

What problems is Mojo Helpdesk solving and how is that benefiting you?

It is used as the main support axis because with ticket scheduling we can respond to problems more easily, for example if a user has problems with any application or service we develop or simply wants to consult any of our services, he writes us an email or an email, with Mojo Helpdesk we generate automatic responses to these problems freeing time load for our departments. Thanks to this service we have been able to improve the interaction with the customer, we have also recently implemented it to see the performance of the agents we manage in our IT team. Review collected by and hosted on G2.com.

Response from Jose Salazar of Mojo Helpdesk

edit

Thank you for sharing feedback on our interface. The dashboard features reporting based on three levels: queues, types, and tags. This way you can segment your graphs & reports based on queues, types, and tags mainly. The insights are simple but dynamic when you use all 3 levels in your reporting. Nevertheless, we understand your feedback as we try to build a more sophisticated view of your team and requests.

Sandeep K.

Small-Business (50 or fewer emp.)

7/24/2023

"Improve your company's ticket resolution service."

4.5/5

What do you like best about Mojo Helpdesk?

I sincerely consider the interface very easy to navigate; its control panel offers well-defined options, and you don't need much previous knowledge to be able to manage the creation of tickets. I like to be able to keep statistics on the number of tickets I create, the ones I have opened and closed, as well as the answers or resolutions to them. You can also keep track of the time it takes to solve a problem since the ticket was received. Another very interesting option is the event log; here we can work with Mojo robots, a very effective automation tool. We will be able to give ratings to our best customers by rating and evaluating them. I love the time spent reports, as I can see how much time I have spent solving problems for groups or customers. I can assign tickets to people or groups automatically using Mojo's bots, so I don't have to manually submit or respond to issues; I can automate the solutions. Review collected by and hosted on G2.com.

What do you dislike about Mojo Helpdesk?

In my personal opinion, the interface is very easy to use, but it would be interesting to have perhaps more customization options, for example, for the ticket statistics panels. I would also like better integration solutions. They offer a 21-day trial, which was quite useful at the beginning because I could get to know the program before buying it; however, I recommend the technical team to allow this test to import CSV files, as it says that this feature is not available and, it is important to see if everything works correctly when importing. Review collected by and hosted on G2.com.

What problems is Mojo Helpdesk solving and how is that benefiting you?

Mojo allows us to place all support tickets submitted by our customers in a queue to be answered in the fastest possible way, automating many responses in the process. Using Mojo has benefited us in handling workloads, as we are able to save a lot of time responding to customer inquiries. Responses are now faster, and as a result, our customers are much more satisfied with our services. Review collected by and hosted on G2.com.

Response from Jose Salazar of Mojo Helpdesk

edit

It's amazing to hear how involved you are with scaling ticket assignment into workloads for agents while saving time on responses and resolutions. The power of Mojo Helpdesk is to automate as much as possible while maintaining control in your hands to monitor tickets, customers, staff, and reporting. We agree that you should be able to explore everything during the free trial, so we consider expanding import files during the setup stage to enable faster implementation. Otherwise, it is usable by nearly anyone who has or has not managed tickets before. Thank you for using Mojo Helpdesk.

See how Mojo Helpdesk improved

DOUGLAS C.

Enterprise (> 1000 emp.)

8/8/2023

"Technology support technician"

4/5

What do you like best about Mojo Helpdesk?

easy to navigate, easy to use and easy to find features. I like using the force theme on the application. The application seems user friendly even on mobile devices. Review collected by and hosted on G2.com.

What do you dislike about Mojo Helpdesk?

limited UI themes, the new MOJO heldesk experience does not appeal as mch as the old version which i use mostly.

If there was more theme options it would be more of a Classlink like experiance where you can make a piece of software you use daily more customizable and personable. Also which you could access canned responses and all of the features such as uploading attachments from mobile view of the application. I have to switch to desktop view to get access to these. Review collected by and hosted on G2.com.

Ishan S.

Cyber Security Associate

Mid-Market (51-1000 emp.)

8/11/2023

"a pleasant helpdesk experience"

5/5

What do you like best about Mojo Helpdesk?

i love the functionalities it offers, it says helpdesk and it does that, completely and great. each required option is there nothing is amiss and requirements are fulfiled for a successful helpdesk operation. Review collected by and hosted on G2.com.

What do you dislike about Mojo Helpdesk?

having been on helpdesk in the start of career and using lots of different helpdesk software, i have seen some great UI/UX out there, which is extremely important with a helpdesk system. unfortunately, mojo leaves something to be desired.

they have recently come out with the new UI, and while i admit its a great plus from the old UI. it still can be better. Review collected by and hosted on G2.com.

Nguyen V.

Mid-Market (51-1000 emp.)

7/17/2023

"Excellent solution for creating, customizing, and automating ticket responses."

4/5

What do you like best about Mojo Helpdesk?

Mojo Helpdesk offers the best tools for ticket customization that I could test. Its interface is really easy to understand since you created the account. You can easily create your first ticket from the mojo admin bar. I can attach files, add personal notes to each ticket, and automate responses at my convenience. The customer support center is very complete; it has a help desk to help you understand the program step by step; they also offer excellent guarantees on the whole service; they also give you advice for the solution of any problem; and it is quite easy to import data; in fact, they offer the CSV format. Very common in most cases. You can group all your contacts into groups and send them tickets by category. The topic management option provides a complete and distributed organization. I like the way their whole service is configured. Review collected by and hosted on G2.com.

What do you dislike about Mojo Helpdesk?

I have full confidence in what this company has created. I really have very few complaints regarding this product. The daily ticket count needs to be adjusted; I hope they improve it in the future, but it is understandable since they are in beta. The SLA panel needs to be polished a lot more, adding more backgrounds and improving the images. Review collected by and hosted on G2.com.

What problems is Mojo Helpdesk solving and how is that benefiting you?

By being able to better manage the help tickets we send to our customers, we have been able to organize our services much better. Automating our responses with Mojo tickets was the best choice we could have made; it saves us a lot of time in solving concerns, and we have also had the ability to follow up on work requests and respond faster. Review collected by and hosted on G2.com.

Response from Jose Salazar of Mojo Helpdesk

edit

Thank you for reviewing Mojo Helpdesk's interface and navigation overall. Customizing tickets and automating sequences that saves time while organizing the service you provide to your customers is Mojo Helpdesk's #1 goal. Currently Mojo Helpdesk is developing a new view and new experience, so we understand your feedback in terms of which features could be better polished. It's clear the value Mojo Helpdesk brings to your role every day, and we have taken note of what our user base has in common with your feedback.

See how Mojo Helpdesk improved