G2

Jared W.

Salesforce Administrator

Small-Business (50 or fewer emp.)

10/13/2020

"Great product with even better Customer Service!"

5/5

What do you like best about Mogli?

Logged communication within Salesforce of all incoming and outgoing messages (with who sent them). The ability to build workflows to send off text messages or even capture information in a text conversation to create leads is super! Customer Support with Mogli is top notch. Usually issues are resolved within the hour after submitting a request. Review collected by and hosted on G2.com.

What do you dislike about Mogli?

Some things can be a little more difficult to set up but their tech support is super about helping. Once you begin to understand how the program is designed on the back end it is easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering Mogli:

Have a good idea of the quantity of numbers that you want. Numbers are able to be shared by employees but notifications of replies can then become confusing. Also, set up a single number for bulk messages that is an unmonitored box. Review collected by and hosted on G2.com.

What problems is Mogli solving and how is that benefiting you?

We needed to log the communications that take place between company reps and customers. The accountability of having it within the system to ensure that reps are connected with the ability to protect our company while providing a history of the chat is the solution we needed. We also allow all users to see what has been said in the chat by other users. Review collected by and hosted on G2.com.