G2

Alexandra M.

Sr Consultant

Enterprise (> 1000 emp.)

2/2/2026

"Stable, Easy-to-Use Mobile Queue Handling with Powerful Call Features"

5/5

What do you like best about Mobile Office for Genesys?

First of all, the functionality itself: handling queue calls from mobile devices with full queue features. You’re not just going to listen to the audio; you get a complete Genesys Cloud experience, including viewing participant data, adding notes, and selecting wrap-up codes.

Right after that, there’s the positive feedback from end users: it’s stable, easy to use, and it doesn’t cause any battery issues. Review collected by and hosted on G2.com.

What do you dislike about Mobile Office for Genesys?

What end users expect to be improved is the ability to transfer a call from mobile to desktop and back. It’s not a must-have feature, but it would be helpful in some cases. Review collected by and hosted on G2.com.

What problems is Mobile Office for Genesys solving and how is that benefiting you?

It covers the use case of people who handle customers’ calls even if they are not really contact center advisors. They are specialists and need more flexibility to travel and handle calls from wherever they are—whether out in the field or simply moving around the building—with very little need to be physically present at their desk. Review collected by and hosted on G2.com.