G2

Carle F.

Project Manager

Mid-Market (51-1000 emp.)

7/10/2026

"Mobile Work Orders That Helped Us Capture $180K in Warranty Recovery"

5/5

What do you like best about MIR-RT?

Mechanics can quickly clock into tasks, open automated work orders, update inspection sheets, and log out right from the bay using mobile devices. As of now, with our fleet of 500+ units we could easily recover around $180,000 in the last year in warranties that otherwise would have been missed due to lost paperwork. Review collected by and hosted on G2.com.

What do you dislike about MIR-RT?

Setting up customized asset categories requires a major upfront investment of time. Because there are so many complex modules, the team often need extensive onsite or virtual training to actually know how to use the full system. We chose to host MIR-RT on our own dedicated local servers to reduce software costs. Therefore, managing the database infrastructure falls entirely on our internal team. Review collected by and hosted on G2.com.

What problems is MIR-RT solving and how is that benefiting you?

Waiting for a truck or piece of heavy machinery to break down on the side of the road is incredibly expensive. Reactive maintenance means high emergency towing fees, premium-priced urgent parts, and angry customers waiting on late loads. MIR-RT solves this by tracking usage metrics—like mileage for trucks and engine hours for cranes/machinery—to automate preventive maintenance (PM) scheduling. You get clear visual cues (like color-coding for upcoming or overdue servicing) on a drag-and-drop calendar. Our transition to a proactive shop as improved by scheduling maintenance during natural downtime, which maximizes our fleet's uptime and reliability. Review collected by and hosted on G2.com.

Response from David Bégin of MIR-RT

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Thank you, Carle! That's an outstanding result, $180K in warranty recovery is exactly the kind of impact we love to see from mobile work orders and automated tracking. We hear you on the setup time and training curve for customized asset categories, and we appreciate your team managing the database infrastructure on your end. Glad to see MIR-RT's usage tracking and PM scheduling are helping move your fleet from reactive to proactive maintenance.