--- title: Mindbody Reviews meta_title: 'Mindbody Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 521 reviews by the users' company size, role or industry to find out how Mindbody works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 521 scale: '5' date_modified: '2026-07-09' parent_category: name: Fitness url: https://www.g2.com/categories/fitness --- # Mindbody Reviews **Vendor:** Playlist **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 3.7/5.0 **Total Reviews:** 521 ## About Mindbody Get an all-in-one business management platform built for fitness, wellness, and beauty businesses. Everything you need to run and grow your business lives in one place. Just a smarter, simpler way to manage your business every day. Grow your clients: The Mindbody app connects you to 3M+ active users who are searching, booking, and buying right now. New clients can discover your business, book a class, and pay. More visibility means more bookings and more revenue. Build a Branded app: Clients can download a branded app from the app stores to book & manage their memberships in a custom booking environment. This add-on service gives you the benefits of a custom app without the hassles or cost of custom development. Fill your schedule: Managing classes and appointments is simple with Mindbody's scheduling tools, even on the go with the Mindbody Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every touchpoint. Use modern payments: Integrated payment processing is built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently. Stay connected with SmartDesk: Answering questions and increasing bookings, SmartDesk embraces an automation-first customer experience—all while your team is busy working with clients IRL. Make data-driven decisions: With our business reporting, you get metrics and analytics, giving you the power to make real-time adjustments. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best. ## Mindbody Pros & Cons **What users like:** - Users find Mindbody **exceptionally easy to use** , enjoying seamless scheduling and convenient automation features for better client engagement. (54 reviews) - Users value the **helpful and responsive customer support** of Mindbody, enhancing their overall experience and efficiency. (37 reviews) - Users appreciate the **intuitive user-friendliness** of Mindbody, enhancing organization and client interaction effortlessly. (29 reviews) - Users value the **personable and efficient customer service** of Mindbody, ensuring prompt assistance and support. (21 reviews) - Users love the **intuitive and user-friendly** design of Mindbody, enhancing organization and ease of use daily. (21 reviews) - Scheduling (19 reviews) - Helpful (18 reviews) - Users appreciate the **easy navigation of client profiles** , allowing for efficient management and organization of client information. (16 reviews) - Reporting (16 reviews) - Setup Ease (16 reviews) **What users dislike:** - Users struggle with **poor usability** in Mindbody, facing complexities and inconsistencies that hinder their overall experience. (26 reviews) - Users are frustrated with **missing features** , including lack of invoice generation and insufficient AI support for inquiries. (24 reviews) - Users note that the **pricing is quite high** , especially considering the performance issues after the latest update. (20 reviews) - Users report **feature issues** with Mindbody, including difficulty in setting unique parameters and cumbersome processes affecting usability. (19 reviews) - Users express frustration over the **lack of features** in Mindbody, limiting usability and integration with other tools. (15 reviews) - Limited Features (15 reviews) - Users face persistent **app issues** with Mindbody, experiencing crashes, bugs, and poor integration affecting their overall functionality. (14 reviews) - Users often face **frequent software bugs** in Mindbody, complicating bookings and customer service, with limited tech support. (14 reviews) - Payment Issues (13 reviews) - Users report frequent **technical issues** with Mindbody, citing bugs, downtime, and unreliability that hinder their experience. (12 reviews) ## Mindbody Reviews ### 1. Mindbody Streamlines Scheduling, Memberships, and Client Communication in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** info l. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Mindbody?** What I like best about Mindbody is how it helps streamline both the member and operational experience. As a Director at Alloy Personal Training Lincoln Park, having one platform for scheduling, memberships, reporting, and client communication helps our team stay organized and deliver a better experience to our members. The app makes it easy for members to book sessions, manage their schedules, and stay accountable to their fitness routines, which is huge for consistency and retention. On the business side, it allows us to track attendance, automate processes, and manage day-to-day operations more efficiently so our coaches can focus more on people and less on administrative tasks. **What do you dislike about Mindbody?** One area I wish was improved within Mindbody is the visibility of internal client notes. As a studio, we like to keep all member-related communication and operational notes in one centralized place for efficiency and team communication. However, at times these notes may include sensitive operational details such as billing issues, account concerns, or internal follow-up items that are not intended for client viewing prior to us addressing them directly in person or over the phone. Having the ability to separate internal staff notes from client-visible notes would create a more professional experience for both staff and members while still allowing teams to stay organized within one system. **What problems is Mindbody solving and how is that benefiting you?** None to report at the time. ### 2. Great all in one software for Gym Management with Room for Email Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Chris R. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Mindbody?** I like that Mindbody has everything together. I can process credit card payments, schedule clients, call clients, use text reminders, and send emails on birthdays and monthly sales campaigns. It just makes life easy by having everything in one piece of software without needing a POS system. I can handle all tasks within one program, which is a big convenience. **What do you dislike about Mindbody?** I wish the email reminders were a little bit better. The templates are very basic as far as appearance goes.. The ability to use fancy graphics on the emails is difficult. I als am not a huge fan of the app. It works for basic things like scheduling and you can process payments, but our trainers wish it was easier to things like recurring appointments. There are just little things that could be refined and added, but aside from that I really like most things about the software. **What problems is Mindbody solving and how is that benefiting you?** I use Mindbody for processing payments, scheduling clients, and emailing. The reminders feature helps keep clients on top of their accounts making it easier for me to collect payments. I like processing credit cards within the software rather than having to swipe cards with a terminal and having automated emails like birthdays helps us keep on top of those special emails that clients love receiving. ### 3. Disappointing Onboarding and Support - Billing, App, and Widget Issues with Mindbody **Rating:** 0.5/5.0 stars **Reviewed by:** Rosita Z. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Mindbody?** Integrations onyl, nothing else i guess. **What do you dislike about Mindbody?** Choosing Mindbody as the reservation platform for our Pilates studio has, unfortunately, been a very disappointing experience. Because Mindbody is one of the biggest providers in this space, we expected a smooth onboarding process and reliable support. Instead, we ran into multiple issues from the start, and several of them are still unresolved. Before signing, we were told we could have our own branded app. After we signed the agreement, we were informed that, as a freelancer, we are not eligible due to Apple Store policy. This was a key requirement for us, and other platforms have confirmed that this is actually possible regardless of legal structure. Onboarding itself was also problematic. We are based in Amsterdam, yet we were assigned an onboarding representative in a completely different time zone. This made communication difficult, with meeting slots as late as 9 PM. On top of that, our VAT settings were configured incorrectly, which led to incorrect invoices during our first month. The system also doesn’t allow proper invoice cancellation, creating unnecessary administrative complications. We also had to discover on our own that there are two different versions of the Mindbody website integration widget. We weren’t informed about this and ended up implementing the wrong one, which negatively affected the checkout experience and likely caused us to lose customers. We have repeatedly requested proper support or a dedicated account manager to help correct the setup, but most responses have been automated emails asking whether we still have the same problem, without any real resolution. Customer support has been inconsistent overall, with different representatives giving conflicting answers and often saying that limitations are simply “how the system works.” In the end, this experience has created unnecessary operational difficulties at a critical stage of our business. We hope Mindbody will take responsibility and improve the onboarding and support process for new studios. **What problems is Mindbody solving and how is that benefiting you?** pilates studio reservations and classpass integration ### 4. Convenient and Comprehensive, Worth the Price **Rating:** 5.0/5.0 stars **Reviewed by:** Joel C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2026 **What do you like best about Mindbody?** I like the convenience of Mindbody and that my clients can schedule their own sessions online through the Mindbody app. It's also easy for me to quickly see the financial status of the studio and how much money we're bringing in, which is really helpful. It lets me know the state of both of my locations, which works great for my business. The software is easy to use, and I appreciate that the initial setup was intuitive, plus I got assistance from the Mindbody staff. **What do you dislike about Mindbody?** It is a little on the pricey side as far as scheduling software goes. But I think, for the value that I get, it's worth it. **What problems is Mindbody solving and how is that benefiting you?** I use Mindbody for scheduling, payroll, and client follow-ups. It tracks sessions and reminds clients to visit if they've been away. I like the convenience and that clients can book online. It gives financial insights for goal setting and keeps track of both studio locations. ### 5. Great Reporting and a Staff App That’s Intuitive and easy **Rating:** 4.5/5.0 stars **Reviewed by:** Heidi K. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Mindbody?** MindBody has unbelievable reporting and analysis of our business. The Staff App is also the only one we've seen that has a calendar view and is intuitive and easy to use to enable our staff to respond quickly to our customers. The amount of settings and customisable options to set up the system are amazing and means that we can tailor the system to our business needs. Support is always attentive and respond quickly to our requests. **What do you dislike about Mindbody?** We use the system for both adults who book single classes themselves online, but then also for children after school activities which are booked on a term basis. We find it difficult to have customers book term bookings for family accounts with the current functionality. We see this is improving, but still some work to be done by MindBody on workshop/enrollment bookings. Also there aren't enough filters on the MindBody custom booking app currently to refine your search for those who offer a lot of classes daily. **What problems is Mindbody solving and how is that benefiting you?** Understanding our whole business business potential and revenue. Also breaking this down by booking type, by coach with the ability to export data extracts to slice and dice them. We love the new customer reports to keep on top of communication to enable better customer retention. ### 6. Solid Tool with strong features but with some Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** laurence A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Mindbody?** I like the new reporting and the analytics in Mindbody, which give me quite a lot of information and are really efficient. It's easy to navigate and very good for analyzing our business. I find it solid for customer bookings, as it is really easy to use once you've got a grip on it. Customers also find the app easy to use for booking classes, understanding where they're going and what they're doing, which is very easy for them. **What do you dislike about Mindbody?** The booking app doesn't have enough filters. You can only filter by coach, which is not useful In our particular setup. We need to be able to filter by multiple other sections such as the room, the level or the name of the class, so this is not easy for us. Also, we work as an academy where customers are booking for their children and this currently is not great for Mindbody. **What problems is Mindbody solving and how is that benefiting you?** I use Mindbody for scheduling staff and find its new reporting and analytics provide valuable data for analyzing our business. It's also solid for customer bookings and easy to use. ### 7. Streamlined Scheduling and Reporting, Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** John S. | Founder & Owner at Space 3 Yoga & Pilates | Sanctuary for Strength, Stillness & Sensory Reset, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Mindbody?** I use Mindbody to book appointments for my sauna and appreciate its ability to manage staff and run reports for sales, customer usage, and activity. I like the symbols it uses for descriptions of all activities and how I can keep track on the mobile app. Class scheduling is particularly valuable to my business, as it helps me set up correctly and track the number of clients coming in. I also value how Mindbody manages my staff, and I like that it allows me to track sales and make payments efficiently. **What do you dislike about Mindbody?** I don't like how it always assigns a class to a certain staff person. It does allow you to switch between different staff members, but if a staff member leaves, you have to completely cancel a class and rebook using the new structure. **What problems is Mindbody solving and how is that benefiting you?** I use Mindbody for booking sauna appointments, tracking client activity, sales, and making payments. It helps manage staff, run reports, and track activities on the mobile app. ### 8. Effortlessly Manages Scheduling, Needs Rescheduling Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Harold 'Haru EVA-MKTG-TVH C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Mindbody?** I find Mindbody easy to use, especially when it comes to the scheduling part. It's really convenient because I can see all of the schedules for our trainers and clients. The initial setup was fairly easy too. **What do you dislike about Mindbody?** I'm not a big fan of the way Mindbody processes rescheduling. The drag-and-drop feature could be improved. I'd prefer it to be easier, like having a button for rescheduling where you can just type in the date and time, and that's it. **What problems is Mindbody solving and how is that benefiting you?** Mindbody eases the hard process of manually scheduling and adding client information. It's easy to use for scheduling, letting me see all trainers' and clients' schedules. ### 9. Mindbody Makes Class Scheduling and Client Management Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Catania J. | Registrar, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about Mindbody?** I like Mindbody for use in fitness and dance studios. I feel that this platform is great for organizing classes, signing clients in, creating workshops and keeping contact logs. For the most part, I think Mindbody is intuitive. For the times that Mindbody is not intuitive, I really appreciate the customer support. **What do you dislike about Mindbody?** What I dislike is how the updates at times disrupts how an established flow that studio established and that it takes a little while to figure out where an old feature now lives. There are times when Mindbody is not intuitive, however thus far I've really appreciated the customer support and that I can get on the phone with them pretty easily and they can walk me through how to solve the problem. **What problems is Mindbody solving and how is that benefiting you?** Mindbody is helping us (Maryland Youth Ballet) with our adult students program and getting them signed up for classes and workshops. ### 10. Comprehensive Tool with Learning Curve and Dynamic Features **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Mindbody?** I love that I can get to what I want about three different ways. This feature is super helpful because I am not super tech savvy, and it makes it easy for me and my staff to find things quickly. Having a side menu bar, a top menu bar, and settings options really helps with navigating the software. We save so much time with Mindbody because we have everything in one place, including 13 years of comprehensive client history, which helps us stay in touch with our customer service. Mindbody's integration with ClassPass, our marketing suite, AI messenger, and our website enhances its value for us. **What do you dislike about Mindbody?** They are constantly improving. While that is a good thing, the layouts and interfaces are always changing. This tends to cause confusion, frustration of change for change sake and invites a lot of bugs into the day to day flow which eats at time calling to register and get them ironed out. I am not going to lie, it is a lot of work, but as is anything worth while. While user friendly it is grossly comprehensive and although we use a lot - we know we only use the tip of the iceberg. **What problems is Mindbody solving and how is that benefiting you?** We save so much time having 13 years of client history centralized, and being more in touch with customer service. ## Mindbody Discussions - [What will the future of Mindbody look like? What upgrades will the system undergo in 2020.](https://www.g2.com/discussions/what-will-the-future-of-mindbody-look-like-what-upgrades-will-the-system-undergo-in-2020) - 2 comments, 1 upvote - [How much does it cost to use Mindbody?](https://www.g2.com/discussions/how-much-does-it-cost-to-use-mindbody) - 1 comment - [View Mindbody pricing details and edition comparison](https://www.g2.com/products/mindbody/reviews/mindbody-review-348288?section=pricing&secure%5Bexpires_at%5D=2026-07-09+19%3A12%3A50+-0500&secure%5Bsession_id%5D=3f38fb36-0fca-4c8b-bd0b-89e886db4f32&secure%5Btoken%5D=8ad2d73d62fd14c48780a88d48fd41ec6e30bf2a07f43e5d4ff98957b2453181&format=llm_user) ## Mindbody Integrations - [ABC Trainerize](https://www.g2.com/products/abc-trainerize/reviews) - [ClassPass Corporate Wellness](https://www.g2.com/products/classpass-corporate-wellness/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Flexbooks](https://www.g2.com/products/flexbooks/reviews) - [GoDaddy Domains](https://www.g2.com/products/godaddy-godaddy-domains/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Perkville](https://www.g2.com/products/perkville/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Sigma](https://www.g2.com/products/sigma-computing-sigma/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Mindbody Features **Business Administration** - Website Builder - Marketing Tools - Payment Gateway - Messaging - E-Signature **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Training Tools** - Workout Planning - Goal Tracking - Scheduling - Nutrition Tools **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Class Management** - Self-Service Portals - Scheduling - Communications **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Personalization** - Branding - Links **Client Manangement** - Personalization - Mobile App - Student Profiles **Agentic AI - Personal Training** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Performance Tracking - Marketing Tools ## Top Mindbody Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [WellnessLiving](https://www.g2.com/products/wellnessliving/reviews) - 4.5/5.0 (195 reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.6/5.0 (401 reviews)