G2

Luca H.

Sr Expert Technology Infrastructure

Enterprise (> 1000 emp.)

7/31/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Expert-Led Threat Hunting That Strengthens Your SOC"

5/5

What do you like best about Microsoft Defender Experts for XDR?

What I like best about Microsoft Defender Experts for XDR is the combination of Microsoft’s threat intelligence, advanced hunting capabilities, and direct access to experienced security analysts.

The service helps validate and prioritize incidents, investigate suspicious activity across identities, endpoints, email, applications, and cloud workloads, and provide clear recommendations for remediation. This is particularly valuable when internal security teams are dealing with alert fatigue or do not have enough time to perform deep investigations.

I also like that the service complements the existing SOC rather than replacing it. It adds specialized expertise, improves detection coverage, and helps security teams respond more quickly and confidently to complex threats. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Defender Experts for XDR?

What I dislike most about Microsoft Defender Experts for XDR is that the service can be expensive and may be difficult to justify for smaller organizations or teams with limited security budgets.

The value also depends heavily on how well Microsoft Defender XDR is already configured. If data connectors, policies, device onboarding, alert tuning, and incident response processes are not mature, the service may not deliver its full potential.

In addition, some recommendations still require internal teams to investigate further, coordinate with other departments, and perform the remediation themselves. The service provides valuable expert guidance, but it does not replace the need for strong internal ownership, operational processes, and security expertise. Review collected by and hosted on G2.com.

Recommendations to others considering Microsoft Defender Experts for XDR:

Before adopting Microsoft Defender Experts for XDR, ensure that your Microsoft Defender XDR environment is properly configured and mature. Device onboarding, identity protection, email security, data connectors, alert tuning, roles, and incident response processes should already be in place.

Clearly define how Microsoft’s experts will collaborate with your internal SOC or IT security team, including responsibilities for investigation, escalation, remediation, and communication. The service is most valuable when it complements an existing security operation rather than being treated as a complete replacement for internal expertise.

I also recommend evaluating the expected incident volume, internal skill gaps, response-time requirements, and overall cost. Organizations with limited security resources or a need for continuous expert threat hunting are likely to gain the greatest benefit. Review collected by and hosted on G2.com.

What problems is Microsoft Defender Experts for XDR solving and how is that benefiting you?

Microsoft Defender Experts for XDR helps solve the challenge of maintaining continuous threat monitoring and investigation when internal security teams have limited time, resources, or specialized expertise.

It provides proactive hunting, expert-led investigation, incident prioritization, and actionable guidance across Microsoft Defender XDR. This helps reduce alert fatigue, identify sophisticated threats that may otherwise be missed, and accelerate the response to high-impact incidents.

The main benefit is having Microsoft security specialists complement the internal SOC team. This improves detection coverage, shortens investigation and response times, and allows internal analysts to focus on remediation, security improvements, and strategic priorities instead of manually reviewing every alert. Review collected by and hosted on G2.com.