G2

Brajesh G.

Senior Technical Lead

Mid-Market (51-1000 emp.)

10/30/2026

"Easy, Low-Code Copilots with Seamless Microsoft 365 and Power Platform Integration"

4.5/5

What do you like best about Microsoft Copilot Studio?

What I like most about Microsoft Copilot Studio is how easy it is to build custom AI copilots without a lot of coding. The integration with Microsoft 365, Teams, and Power Platform feels seamless, which lets me create bots that can actually pull data from SharePoint, Outlook, and Dataverse. I also appreciate the drag-and-drop flow builder and the pre-built connectors, since they save a lot of development time compared with building a chatbot from scratch. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Copilot Studio?

The licensing costs feel a bit confusing and can be expensive for small teams. On top of that, the debugging and testing experience for more complex conversational flows can be slow. I’ve also noticed that the bot sometimes responds with generic answers instead of pulling from the specific knowledge source I connected. Review collected by and hosted on G2.com.

What problems is Microsoft Copilot Studio solving and how is that benefiting you?

Microsoft Copilot Studio is helping us solve repetitive query handling and manual workflow issues. Previously, our support team spent hours answering the same FAQs across Teams and email. Now we’ve built a custom copilot that automatically responds to questions using our SharePoint knowledge base and creates tickets in our system through Power Automate. As a result, we’ve reduced response time by 70%, lowered the overall support workload, and improved employee self-service. The biggest benefit is faster support, while giving the team more time to focus on complex issues that still need a human touch. Review collected by and hosted on G2.com.