I like that Mia can show understanding and empathy when a customer is broken down on the side of the road. She can send out 500 text messages a day, schedule appointments through the online portal, and measure advisor performance on the phone as well as my BDR staff. I also like that appointments can be scheduled after hours, so customers can book with Mia instead of leaving a voicemail for us to return. Mia gives us more time to work with the customers she sends to us. The setup was smooth as silk, and the group is awesome: they’re right there to help when we need something, without hours of waiting, and they’re constantly adding things to help us. Review collected by and hosted on G2.com.

At times, Mia schedules an appointment for the wrong shop, like Express instead of the main shop. Other times, she mistakes a customer talking to someone else in the room for someone talking to her. Review collected by and hosted on G2.com.