The self-service customer journey map is great to know trends and to detect customers at high risk. The use of this technique has made me act when I was to lose clients; thus, preventing me from losing them. Review collected by and hosted on G2.com.

Reporting aspect of Metricsco seems somewhat constrained to me. The core health score as well as churn risk metrics are not that impressive, it would be nice to have further breakdowns. Review collected by and hosted on G2.com.