Their support staff is truly world-class. Our company has collaborated with many third-party clients, and Merge's support team stands out as top tier. I also appreciate their consistent schedule of feature releases. The team members seem to have significant autonomy, so whenever I raise an issue with support, it genuinely feels like the product and engineering teams are giving it real attention and priority. Review collected by and hosted on G2.com.

I feel that their enterprise sales process could have shown a bit more flexibility. Although we did receive a modest discount as a startup, it was crucial for us to test specific features to determine if the enterprise plan suited our needs. We requested some extra time to evaluate these aspects, but they were not willing to accommodate us. Since we operate in a similar field, we understand the necessity of having sales deadlines and clear resolutions, but it truly seemed like they could have been a bit more accommodating. Review collected by and hosted on G2.com.