Early fraud detection paired with excellent vendor support. The alerts come through quickly and are genuinely useful rather than just noise. Overall, it’s been a strong additional layer of protection for our program. Review collected by and hosted on G2.com.
We have a lot of MOTO merchants that are hard to monitor. This is a gap in all of our monitoring tools, not just Merchant Monitoring. Even just an online scrub for information/matching contact information or ongoing public opinion/reviews findings would be nice for these merchants with zero online presence. Review collected by and hosted on G2.com.
Hi Stephanie,
Thank you for the thoughtful review. We’re thrilled to hear that Merchant Monitoring is delivering value through early fraud detection and actionable alerts — and we appreciate the kind words about our support team.
You raise an important point about MOTO merchants. We know these portfolios can present unique monitoring challenges, especially when there’s limited or no online presence. You’re absolutely right that this is a broader industry gap — but it’s one we’re actively working to address.
In cases where a URL isn’t readily available, we offer a Merchant URL Identification service that helps identify associated web presence using merchant data such as email addresses, contact information, and other signals. You can learn more about that here:
https://www.legitscript.com/solutions/merchant-risk-solutions/merchant-url-identification/
Additionally, our team continuously explores expanded signals — including public-facing information and reputation indicators — to strengthen monitoring coverage for harder-to-track merchants.
Happy to help with anything else you might need.
All the best,
Connie Gougler
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