![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Small-Business (50 or fewer emp.) 5/2/2019 "Great Customer Service and Platform" 5/5 What do you like best about Merchant Central by NMI? The Merchant Central staff, is of course, very knowledgeable and helpful. They promptly respond to tickets. Additionally, the system itself is fairly easy to use and therefore user-friendly. Both programming/building new workflows and creating/converting new leads. Review collected by and hosted on G2.com. What do you dislike about Merchant Central by NMI? There is not much I dislike, but one of the main concerns is the ability to connect to other Acquirers in order to receive a live data feed for Merchant Processing. The current turn-around time to have something like this even considered is 2 years out, which we all know it is impossible to wait that length of time for any feature request. In that amount of time somenone can switch CRM providers. Review collected by and hosted on G2.com. Recommendations to others considering Merchant Central by NMI: Overall a really good product with great team members providing assistance as needed Review collected by and hosted on G2.com. What problems is Merchant Central by NMI solving and how is that benefiting you? With Iris CRM we are able to store all of our client data in one central location which makes it easier to access whether we are in or out of the office. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 Icon Rating Updated (4/28/2026) Current UserValidated ReviewerIncentivizedSource: G2 invite See what 101 reviewers think of Merchant Central by NMI 4.6 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/merchant-central-by-nmi/reviews)