I use Merchant Central by NMI for customer management and updates. I find it really helpful to follow steps through the site and push them into reality. I like the constant communication that is given about improvements in the future, which allows us to plan for our future state and build around new products. The initial setup of Merchant Central by NMI was great. Review collected by and hosted on G2.com.

I wish there were more options for customization within tickets. We have so many ideas, but we are unable to execute them because there are no options for it. Creating different categories with different types of fields that are relative to the issues would be helpful. Review collected by and hosted on G2.com.