G2

Nakia B.

Director Of Operations

Mid-Market (51-1000 emp.)

2/21/2022

"Simple Upgrade. Huge Impact."

5/5

Describe the project or task Melu Managed Messaging helped with:

We are 40-year-old family law and estate planning mid-sized law firm in Portland, Oregon. We wanted to provide our clients and potential clients with a way to communicate with us outside of business hours. Review collected by and hosted on G2.com.

What do you like best about Melu Managed Messaging?

Implementing Melu Managed Live Chat was made easy by the staff assisting with writing the FAQs. Our clients and potential clients now have the ability to speak with a live human being 24 hours a day, 7 days a week. We went Melu because of the live interaction. Our clients often question the person answering chat messages, asking if they are a live person. They are delighted when the answer is yes!

I am extremely pleased with Melu's services and I would encourage everyone to give them a try. Review collected by and hosted on G2.com.

What do you dislike about Melu Managed Messaging?

I wish I had a little more control over the Melu administrative dashboard, but every time we need a change made Melu staff quickly responds and updates information for us.... so, I wouldn't consider it a true "dislike." Review collected by and hosted on G2.com.

What problems is Melu Managed Messaging solving and how is that benefiting you?

We are allowing our clients and potential clients to communicate with us at times that are convenient and safe for them. With the pandemic creating situations where people are at home together, it is imperative that people seeking assistance with divorce or domestic violence can request help outside of business hours.

We are providing an opportunity for our staff to review Melu chat transcripts before reaching out to clients and potential clients to discuss their needs; a process that is far less stressful than our previous process. Review collected by and hosted on G2.com.