G2

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 9/21/2019

"Maxcustomer the best customer management tool"

5/5

What do you like best about Maxcustomer?

The best part of the Maxcustomer is that it is highly secure and stores the data as per the requirement, and the data which is saved cannot be accessed without the user's permission. We can also monitor and track the status of the ticket closely and assign work as per the requirement, which helps in cutting down the TAT time of the ticket. We can also avoid escalation from the customer side. With the help of Maxcustomer, we can maintain the resolution percentage, which is very helpful in maintaining the track record to match the customer's needs. We can monitor the activity of the resources to see how much time they are taking to resolve a customer's query. Review collected by and hosted on G2.com.

What do you dislike about Maxcustomer?

As Maxcustomer is one of the best CRM tools available in the market, it helps minimize the error percentage, and the customer data is highly secure. The data is not accessible to other resources without permission, so there is no dislike for Maxcustomer. Review collected by and hosted on G2.com.

Recommendations to others considering Maxcustomer:

As Maxcustomer is a highly secured product to use, it helps minimize errors and maintain customer records and work records. Due to this, I recommended it to a few of my friends working in different companies. Review collected by and hosted on G2.com.

What problems is Maxcustomer solving and how is that benefiting you?

With the help of Maxcustomer, we can minimize the error percentage of tickets/complaints raised from the customer end. We can also track the status and work progress of each resource very closely and store important data securely. It keeps the customer's faith in the company as no data breach can happen in the organization. Review collected by and hosted on G2.com.