G2

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/21/2019

"Maxcustomer the best customer management tool"

5/5

What do you like best about Maxcustomer?

The best part of the Maxcustomer is that it is highly secure and store the data as per the requirement and the data which is save nobody can access that without the user permission and also we can monitor the and track the status of the ticket closely and also we can assign the work as per the requirement which help in cutting down the TAT time of the ticket and we can also avoid the escalation from the customer side, by the help of the Maxcustomer we can maintain the resolution percentage which is very much helpful in maintaining the track record to match the customer need and we can monitor the activity of the resources that how much time they are taking to resolve the one customer query of the customer. Review collected by and hosted on G2.com.

What do you dislike about Maxcustomer?

As the Maxcustomer is one of the best CRM tool availbe in the market by the help of which we can minimize the error percentage and also the customer data is highly secure and also we can store the data which is not accessible to the other resource without the permission due to this there is no dislike for the Maxcustomer. Review collected by and hosted on G2.com.

Recommendations to others considering Maxcustomer:

As the Maxcustomer is highly secured product to use and also by the help of this we can minimize the error and also we can maintain the records of the customers and the work records of the customer due to this i recommended few of my friend working in different companys. Review collected by and hosted on G2.com.

What problems is Maxcustomer solving and how is that benefiting you?

By the help of Maxcustomer we can minimize the error percentage of the ticket/complaint raised fromthe customer end and also we can track the status and work progress of each and every resource very closely and also we can store the important data very securely, it keep the faith of the customer toward the company as there is no breach of data can happen in the organization. Review collected by and hosted on G2.com.