G2

Megan E.

SOC Analyst

Information Technology and Services

Mid-Market (51-1000 emp.)

9/25/2026

"From firefighting every day to actually fixing the customer experience"

4.5/5

What do you like best about Maven AGI?

A customer would contact us about an issue, and sometimes the case would bounce between teams before anyone could confidently close it. What we didn’t have was a single place that could truly connect all those pieces. Now my team can take action through our existing systems and stay consistent, whether the interaction happens through chat, email, or an internal workflow. Maven makes our job easier with its strategy and features, and it helps us keep everything aligned from start to finish. Review collected by and hosted on G2.com.

What do you dislike about Maven AGI?

The standard analytics are already strong for operational use, but some leadership teams may want very specific views. Even so, those are manageable issues, especially compared with where we started. Review collected by and hosted on G2.com.

What problems is Maven AGI solving and how is that benefiting you?

After Maven, we’re much better equipped to understand issues, resolve them, and learn from them. That’s the biggest difference for me. Maven didn’t just help us automate more tickets; it helped us move away from the feeling that every difficult customer issue required another person to jump in and figure everything out manually. Review collected by and hosted on G2.com.