Sometimes a customer has a long history with multiple interactions, and figuring out the full story can take several minutes. Maven usually gives me a useful summary almost instantly. I also like that it suggests responses without sounding overly robotic. I rarely copy and paste the suggestion exactly, but having a solid draft saves a surprising amount of time throughout the day. There have been plenty of situations where it surfaced information that I probably would have missed if I were manually searching through articles and notes. Review collected by and hosted on G2.com.

It's not perfect. Every now and then I'll tweak the suggested response or add extra details before sending it. But that's expected with any AI tool, and the suggestions are generally good enough to work from. Review collected by and hosted on G2.com.