PA

Pedro A.

Head of Data

Mid-Market (51-1000 emp.)

8/25/2026

"Maven Helped Us Fix More Than Just Customer Support"

5/5

What do you like best about Maven AGI?

We originally brought Maven AGI into the conversation because our response times were getting harder to manage. But during implementation, we discovered that ticket volume wasn't actually our only problem.

Our support knowledge was scattered across different places. Some answers lived in the help center, others were buried in internal documents, and experienced agents sometimes knew things that weren't documented anywhere. Humans had learned how to navigate that mess over time, so we didn't realize how much friction it was creating.

Connecting Maven forced us to look at our support operation differently. As we organized the knowledge and connected the systems Maven needed, we started creating a much more reliable source of truth for both customers and employees.That ended up being one of the unexpected benefits.

I like that Maven isn't limited to customer-facing automation. The same intelligence can support customers through chat or email while also helping internal teams through tools such as Slack and other existing workflows. Review collected by and hosted on G2.com.

What do you dislike about Maven AGI?

Maven will expose messy processes pretty quickly. If documentation is outdated, ownership is unclear, or two departments have different rules for the same situation, those issues need to be resolved.

So there was more internal coordination involved than we initially expected. In our case, though, fixing those gaps ultimately improved the whole support operation. Review collected by and hosted on G2.com.

What problems is Maven AGI solving and how is that benefiting you?

The obvious benefit is reducing repetitive customer support work, but the bigger impact for us has been consistency.Customers get faster answers, agents spend less time searching for information, and internal teams have a clearer understanding of the policies being used. Maven gave us automation, but it also pushed us toward a much cleaner and more scalable way of running customer support. Review collected by and hosted on G2.com.

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