G2

Smayan D.

Senior Associate - Business Analyst

Mid-Market (51-1000 emp.)

1/6/2026

"All-in-One Dashboard and Distance Map Streamline Identity Checks"

4.5/5

What do you like best about Mastercard Identity Review 360?

The "Distance Calculation Map" and the consolidated dashboard are standout features for me. What I find most helpful is having all five core attributes—Name, Email, Phone, Address, and IP—displayed together in a single, organized view. Previously, I had to juggle three separate tools just to check an IP address, validate a phone number, and look up an email. With Identity Review 360, everything is accessible from one dashboard, which streamlines my workflow significantly.

The Distance Map is another tool I rely on. It provides an immediate visual representation of the distance between the IP location, shipping address, and billing address. For example, if a transaction is set to ship to New York but the device is connecting from a remote location thousands of miles away, I can quickly spot the discrepancy and cancel the order within seconds. Review collected by and hosted on G2.com.

What do you dislike about Mastercard Identity Review 360?

There are noticeable data gaps outside of North America, as well as occasional 'false' risk signals. While the US and Canadian data is excellent, the quality declines significantly for transactions in APAC and certain parts of Europe. In those regions, we frequently receive 'unknown' results for valid addresses, which means we have to spend extra time manually verifying information. Additionally, the tool sometimes generates false positives for customers who have recently moved or changed their phone numbers. The 'mismatch' icons can be overly sensitive, making legitimate customers appear suspicious unless you carefully review the details. Review collected by and hosted on G2.com.

What problems is Mastercard Identity Review 360 solving and how is that benefiting you?

This tool addresses both the 'Decision Fatigue' and 'Queue Velocity' challenges we faced. Previously, our team was overwhelmed by the volume of manual review tickets, and our high false positive rate meant that we were unintentionally inconveniencing legitimate customers by delaying their orders or requesting unnecessary identification.

With Identity Review 360, we now receive a Confidence Score that enables us to automatically approve clear-cut cases and decline obvious fraudulent attempts. For those cases that fall into a grey area, the time I spend investigating each ticket has dropped from about five minutes to just ninety seconds, since all the relevant evidence—such as velocity, volatility, and identity links—is immediately accessible. This has also made it much easier to detect sophisticated account takeover attempts that would have slipped past our previous rule-based systems. Review collected by and hosted on G2.com.