![Jacob D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob D.")
JD

Jacob D.

Activities Manager

Mid-Market (51-1000 emp.)

8/7/2026

"Game Changer For Maintenance Management"

5/5

What do you like best about MaintainX?

MaintainX has revolutionised our workplace maintenance management. We can easily create work orders, link them to the right assets and locations, and assign them to the relevant technician to resolve the issue. It also gives us a clear, demonstrable history of all work carried out on every piece of equipment across our site. The different user tiers mean we can customise who sees what information, which helps keep processes efficient and well controlled.

I don’t recall the system ever having any downtime during work hours, so we can rely on it when we need it most. Processing speed is fast as well, which really helps—especially when uploading images quickly.

Overall, between the effective system and the brilliant ongoing support from our account manager, it feels like great value all around. Review collected by and hosted on G2.com.

What do you dislike about MaintainX?

At this stage, I have very few frustrations with MaintainX. Review collected by and hosted on G2.com.

What problems is MaintainX solving and how is that benefiting you?

Before using MaintainX, we tracked our reactive maintenance on a whiteboard. That left us with very little detail on what actually needed doing, no image evidence to support the request, and no reliable way to assign the job—especially if the right person didn’t see the board.

Now that we have MaintainX, we can create work orders and assign them on the go, and we use the comment feature to discuss the specifics as we go.

The CoPilot AI integration has also helped team members interact and find solutions to problems without having to sift through an entire manual themselves.

Overall, we’re saving hours of admin time every week. Review collected by and hosted on G2.com.

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