G2

Michael C.

Director, Knowledge and Support

Mid-Market (51-1000 emp.)

6/29/2022

"Excellent experience"

5/5

What do you like best about Lotus Themes for Zendesk?

Lotus was excellent to work with on our site updates. They had quick communication, were very professional and provided a high level of service and support whenever we requested. Review collected by and hosted on G2.com.

What do you dislike about Lotus Themes for Zendesk?

Overall it was a great experience. At times there was some ambiguity about what Lotus could support for us and what was out of scope and needed to have Zendesk handle. A more clear SOW could help this. Review collected by and hosted on G2.com.

Recommendations to others considering Lotus Themes for Zendesk:

Lotus Themes knows what they are doing. They are professional, fast and efficient. They were always willing to support and answer questions we had and were a great partner. Review collected by and hosted on G2.com.

What problems is Lotus Themes for Zendesk solving and how is that benefiting you?

Lotus was able to provide a simplified website experience. They brought expertise in design and usability to the project. We were able to leverage their team and experience which brought confidence that we would be maximizing the use of the tool. Review collected by and hosted on G2.com.