G2

AS

Angie S.

Customer Experience Manager

Small-Business (50 or fewer emp.)

8/5/2022

"Loop Returns has been an essential tool for our business."

5/5

What do you like best about Loop Returns?

Loop Returns improved our customers' experience with our returns process. In addition, Loop Plus has allowed our customers to exchange for a different item and to upsell on their exchange order. This option has increased our returns revenue. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Returns workflow options are currently too simplistic. However, Loop support is always responsive to feature requests and they are always improving their offerings. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Loop Returns recently added options to edit returns which has reduced the time our team spends in assisting customers with changing their returns or with removing return fees. Loop Returns has also added an option for QR codes with USPS which has helped our customers greatly because the majority don't have a printer with which to print their return label. Review collected by and hosted on G2.com.