G2

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

4/28/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy experience for customer, but many difficult steps for implementation for company"

3/5

What do you like best about Loop Returns?

I like that Loop returns creates an easy process for customers. It also allows the company to track why people are returning things. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I dislike the account reps and team at loop who is unable to assist with issues and is very out of touch with our company account. Exporting and reading data from Loop regarding reason for customer returns are very cumbersome and not user-friendly. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Returns:

If you want to integrate Loop with POS returns, this is NOT the software for you. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Making returns process easier for customer service, so the customer can create the return label themselves. Allows the customer to start their exchange on their own. Review collected by and hosted on G2.com.