G2

Michael H.

Co Founder

Small-Business (50 or fewer emp.)

4/27/2022

"Best Shopify Return App"

5/5

What do you like best about Loop Returns?

The customizable and easy-to-use platform has made returns very easy for our team. We get through returns in 1/3 the time and our customers are happier with the process. Giving store credit as an option for customers to use when doing an exchange has also increased AOV. The app pays for itself and makes our brand extra returns on top of that. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Because Loop improved so much of our prior experience with other Shopify return apps, finding something to dislike is hard. That said, the exchange process which takes customers to a version of your website and not the real thing is not the ideal UX. We improved that by upgrading to the on-site feature but it did require outside dev work for us to install as we wanted to make sure it was done right. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Returns:

If you are on Shopify and trying to save time, this is a great option that your customers will love. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

The UX of our previous app had too many steps. We wanted something that could automate the process and protect the brand's bottom line. With tags, features, international returns and on-site credit Loops does everything we need it to. Plus, the app is easy for our team to use so that saves me time in training. Review collected by and hosted on G2.com.