G2

Jerry N.

Small-Business (50 or fewer emp.)

4/2/2024

"Install Logrocket for UX insights, use it daily for QA"

5/5

What do you like best about LogRocket?

LogRocket playback lets you see exactly how customers go through your app like you're looking over their shoulders. Whether it's an accessibility issue or just simply bad UX design, you see how long it takes them to do what they want. We tie the LogRocket sessions to our customers' Intercom accounts, so when they send us a help message we can click over and watch what they were trying to do. We've found it indispensable for troubleshooting. When something is attributed to 'user error' we've often found they simply did the right thing coming from the wrong place or in a manner we didn't expect. This is definitive -- and usually isn't something they've described verbally. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

We sometimes see sessions belonging to one device across what appear to be 2 users. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

Our product is for older adults. The problems that they have are generally frustration finding and accomplishing features we include. The replay sessions show us what they tried before reaching out to us for help. Seeing the replay often gives us a different version of "I did this then I did that" compared to the user's memory. It also shows where they go to find settings and features, which seem well placed to us but not to them. Review collected by and hosted on G2.com.