Jerry N.

Small-Business (50 or fewer emp.)

4/2/2024

"Install Logrocket for UX insights, use it daily for QA"

5/5

What do you like best about LogRocket?

LogRocket playback lets you see exactly how customers go through your app like you're looking over their shoulders. Whether its an accessibility issue or just simply bad UX design, you see how long it takes them to do what they want. We tie the LogRocket sessions to our customers Intercom accounts, so when they send us a help message we can click over and watch what they were trying to do. We've found it indispensible for trouble shooting. When something is attributed to 'user error' we've often found they simply did the right thing coming from the wrong place or in a manner we didn't expect. This is definitive -- and usually isn't something they've described verbally. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

We sometimes see sessions belonging to one device across what appear to be 2 users. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

Our product is for older adults. The problems that they have are generally frustration finding and accomplishing features we include. The replay sessions show us what they tried before reaching out to us for help. Seeing the replay often gives us a different version of "I did this then I did that" compared to the user's memory. It also shows where they go to find settings and features, which seem well placed to us but not to them. Review collected by and hosted on G2.com.

LogRocket Reviews & Product Details

LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

Product Website

Seller

LogRocket, Inc.

Discussions

LogRocket Community

Product Description

LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create the ideal web and mobile product experience.

Overview by

Jeffrey Wharton (VP, Marketing at LogRocket)

Pricing

Pricing provided by LogRocket.

FREE FOREVER

Free

1000 Sessions Per Month

View More Pricing Information

LogRocket Integrations

(45)

Verified by LogRocket

LogRocket Media

LogRocket Demo - Session Replay - Playback View

100% accurate reproduction and playback of every user session across your web and native mobile apps, exactly as users saw it.

LogRocket Demo - Session Replay - Developer View

Watch session replays alongside logs, network requests, JavaScript exceptions, performance data, and user and device metadata for rapid, in-depth debugging.

Reveal where users drop off, and watch sessions to get full context. AI-powered funnel insights surface both where users struggle the most and the positive signals encouraging conversion.

In addition to aggregating application performance metrics across all users, LogRocket can also monitor browser-based performance measures like CPU and memory usage.

Identify the top technical and usability issues that cause users to struggle with your app. Use Galileo AI to prioritize the most-severe issues.

Get started quickly with a set of out-of-the-box dashboards for common use cases, or design custom dashboards tailored to your specific needs.

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Melanie B.

Customer Support Specialist

Small-Business (50 or fewer emp.)

12/9/2025

"Easy to Use and Makes Troubleshooting a Breeze!"

5/5

What do you like best about LogRocket?

Being able to see what a user clicked/typed via Session Replay is invaluable when troubleshooting an issue. Customers aren't often sure what they did or how they did it, but this removes the doubt and guesswork, and speeds up resolution time by eliminating additional back and forth asking investigative questions. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

The UI was a bit of a learning curve, but once I navigated around a bit, it's very easy now. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

This makes supporting customers so much easier. In the past we'd have to ask them to try and screenshot what they were seeing, or ask them to try to do a screen recording, but that was a huge pain point when working with technology-challenged customers. If they were already frustrated, asking them to learn to do something new to help us solve the issue wasn't a great customer experience. Now, we can see what they see, and it makes troubleshooting a breeze! Review collected by and hosted on G2.com.

Tim B.

CEO

Small-Business (50 or fewer emp.)

11/26/2025

"LogRocket is a Game Changer"

5/5

What do you like best about LogRocket?

The ability to view deep technical insights along with quantitative and qualitative data to aid in improving the overall user experience. I also appreciate the proactive nature of the dashboard highlighting potential trouble areas so that I don't have to go looking for them. Lastly I like the ability to share sessions with others so that we can have deeper and more meaningful conversations about how to solve problems. We use this software on a weekly basis to help formulate strategic decisions. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

Some sessions will replay in an odd way making it difficult to assess what is going on - though this is not due to logrocket and more due to the browser settings for the user within the session. Review collected by and hosted on G2.com.

Milan M.

Software Engineer

Small-Business (50 or fewer emp.)

11/5/2025

"Effortless Integration and Powerful User Insights"

5/5

What do you like best about LogRocket?

LogRocket is very easy to use and simple to integrate into an existing app. It provides an excellent overview of how users interact with the product and helps identify parts of the UI where they might be struggling. It’s also a great tool for debugging since you can see exactly what the user experienced before an issue occurred. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

Sometimes LogRocket masks certain data that isn’t actually sensitive, which can make it harder to fully understand what happened in a user session. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

LogRocket helps us quickly understand user issues and reproduce bugs without needing long explanations or guesswork. It shows exactly what users did before an error occurred, which makes debugging much faster and improves overall product quality. It also helps us see where users struggle in the interface, so we can improve usability and reduce friction in key workflows. Overall, it saves a lot of time for both developers and support teams. Review collected by and hosted on G2.com.

Fahad J.

Principal Software Enginner

Mid-Market (51-1000 emp.)

12/9/2025

"Effortless Integration Makes LogRocket a Breeze to Use"

4.5/5

What do you like best about LogRocket?

I loved how easy it was to get started and integrate LogRocket into my web app, as well as my React Native app, just by adding one line of code. A single line of code enabled a lot of insights for me to track every user journey and find areas of improvement. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

I only used the Session Replay feature of this product, and I feel like the number of sessions in the free tier should have been more than 1000, since every app visit counts as a unique session. Review collected by and hosted on G2.com.

Rahul P.

Senior Analyst

Mid-Market (51-1000 emp.)

10/16/2025

"LogRocket Review — AI-powered session replays that actually save time"

5/5

What do you like best about LogRocket?

- Truly an amazing tool for product, CRO, and analytics workflows.

- Built-in AI for advanced analysis helps surface patterns you’d otherwise miss.

-Automatic summaries on session recordings save hours of manual review.

-Galileo AI feels comparable to ChatGPT and other leading industry AI tools for quick insights and next-step suggestions.

- Customer support is outstanding: regular check-ins with the success team, quick troubleshooting, and issues resolved immediately.

-Overall polish and reliability feel above many industry-standard tools. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

- Not really a con, but a wishlist item: native A/B testing inside LogRocket would be fantastic. If that ships, it’d make an already great platform even more powerful. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

- Session replays with console/network/state show the exact steps, so we stop guessing and ship fixes faster.

- Surface UX friction: Heatmaps, rage/dead clicks, and funnels reveal where users struggle (PDP to cart to checkout) so we prioritize by conversion impact.

- Save review time: Galileo AI clusters themes and summarizes replays, so we jump straight to the moments that matter instead of watching full sessions.

- Align the team: Shareable replay links and timelines cut back-and-forth between product, dev, CX, and marketing.

- Pinpoint edge cases: Segment by device, browser, OS, traffic source, or release to catch regressions quickly.

- Connect numbers to narratives: We tie GA4 drop-offs to actual sessions, closing the loop from metric → on-screen behavior. Review collected by and hosted on G2.com.

Shannon B.

Software Engineer

Small-Business (50 or fewer emp.)

10/14/2025

"LogRocket Makes Debugging User Errors Easy and Insightful"

5/5

What do you like best about LogRocket?

I use LogRocket to see what the customer actually experienced when they encounter errors, which used to feel almost impossible when just looking at raw logs. As a product-oriented engineer at a company in a complex domain, I also enjoy watching the customer experience and using the places where they encounter errors to drive product decisions. We can make updates to error patterns, and really back the decisions we ultimately make with customer data.

We're able to easily jump from error logs into the user's session. My favorite feature is being able to toggle the timestamp display -- no matter what other log source is driving me to LogRocket, I can match up the logs to the user experience exactly. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

I haven't done a full onboarding to LogRocket, so I bet there are a lot of features or ways to gain value from the product that I don't know about yet! Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

We generate our screens and interfaces based on a rule set, rather than implementing everything by hand. That means that there are certain customer paths that really don't get a ton of manual testing or attention on our side. A typical user-testing session will generally never give us the type of insight as watching a REAL user using their OWN data. We're able to look at users in actual real-life scenarios to see how they use the application. Review collected by and hosted on G2.com.

Simon M.

CTO

Small-Business (50 or fewer emp.)

10/13/2025

"Essential tool for understanding real user behavior"

5/5

What do you like best about LogRocket?

LogRocket has been invaluable for understanding the new-user experience on our platform. The session replay feature helps us quickly identify where users get stuck or encounter friction. It catches issues that our own logging and error reporting miss completely. The setup was straightforward, and having visual context alongside technical data makes debugging and UX improvements much more efficient. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

The pricing tiers are a bit challenging. We're mostly satisfied with the free plan, but would like access to some of the more advanced features. However, the Team plan is quite expensive for us at this stage. A mid-tier option would be ideal for small teams that need more than the basics but aren't ready for $69 / month. Review collected by and hosted on G2.com.

Ehsan s.

Product manager

Small-Business (50 or fewer emp.)

9/24/2025

"Great tool for debugging and improving user experience"

5/5

What do you like best about LogRocket?

LogRocket makes it incredibly easy to understand user behavior by combining session replay with console logs, network requests, and performance data. I really like how I can see exactly what a user experienced before they reported an issue. It saves me a lot of time debugging and helps my team prioritize what really matters. The integration with analytics tools is also smooth and adds extra value. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

Overall I’m very happy, but sometimes the setup process for larger apps can take a bit of extra time, and the pricing could be a little more flexible for early-stage startups. Other than that, the experience has been very positive. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

LogRocket helps me quickly identify and reproduce user-reported issues without having to rely only on screenshots or vague descriptions. By replaying the exact session, I can see errors, network requests, and console logs in context, which saves a huge amount of debugging time. It also helps my product team prioritize fixes based on real customer impact, which leads to a smoother user experience and better retention. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

12/3/2025

"Effortless Debugging and Time-Saving Insights with LogRocket"

4/5

What do you like best about LogRocket?

I am very easily able to debug issues with LogRocket. Any support ticket that we receive, it saves a lot of time to see the LogRocket session instead of setting up to replicate the issue. Having information about the network calls help debugging very convinient Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

I was unable to navigate to our internal datadog logs from a LogRocket session to get more details on the API calls. If this could be possible with proper access in place, it would help resolving issues faster.

I was also not able to easily find the timestamps of the API calls being made. Having them available/more visible would be a better user experience and help in searching for relevant events during that time. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

We generally use LogRocket to replay sessions for customer issues to help debug and resolve them. Some details from customer complaints can be missed and there can be some gap in understanding. Having the exact session at disposal where the user faced an issue helps in understanding and resolving the issue much faster and efficiently Review collected by and hosted on G2.com.

Krzysztof F.

Programmer

Small-Business (50 or fewer emp.)

12/1/2025

"Essential debugging tool for React SaaS applications."

5/5

What do you like best about LogRocket?

The Session Replay feature is an absolute game-changer for me. Being able to see exactly what the user did before a crash occurs saves me hours of debugging. The integration with React and Redux state monitoring is seamless and provides deep insights into the app's behavior without needing to ask non-technical users for reproduction steps. Review collected by and hosted on G2.com.

What do you dislike about LogRocket?

The data retention period on the lower-tier plans is quite short, which can sometimes make it difficult to investigate issues reported after a few days. Additionally, the sheer amount of data collected can sometimes be overwhelming in the dashboard UI if you don't set up proper filters immediately. Review collected by and hosted on G2.com.

What problems is LogRocket solving and how is that benefiting you?

I am building a SaaS application for stable management using ReactJS. LogRocket allows me to identify and fix frontend bugs and network issues instantly without relying on user reports. It helps me monitor performance issues and understand user UX, which significantly reduces the time I spend on maintenance and allows me to focus on developing new features. Review collected by and hosted on G2.com.